XTN-1400225 | CORPORATE INFRASTRUCTURE ENGINEER

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. 

The Opportunity: 

ECI has an exciting opportunity for an experienced, Corporate Infrastructure Engineer to join our team.  In this role, you will be responsible for delivering first class service, advice, and technical support to Eze Castle employees, through the highest standards of customer service, efficiency, knowledge, and integrity. This includes proactive management of corporate technology, resolving high priority escalations and contributing standards and procedures to the global technical community. The Senior Corporate Infrastructure Engineer serves as an escalation point for junior and mid-level Corporate Infrastructure Engineers and augment deliverables for the Infrastructure Manager.

This is a hybrid role with a strong preference for candidates to be based in the Philippines or Portugal.  Working hours – normal business hours in the local geo. 

What you will do:

• Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
• Ability to design, coordinate and deploy home networking solutions
• Deployment and troubleshooting of operating systems and applications
• Microsoft Windows 7/8/10, Microsoft Office 2010-2019, Microsoft Server 2008R2-2019
• Android/iOS configuration, troubleshooting and integration with MDM solutions
• Advanced experience with public cloud technologies with an emphasis on Office 365
• Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering)
• Advanced experience with Office 365 workloads (Exchange, SharePoint, Teams, etc.…)
• Advanced experience with hardware troubleshooting (desktop/laptop, printer, mobile device, network peripheral)
• Ability to perform patching and maintenance of systems

 Who you are: 

• Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
• Ability to design, coordinate and deploy home networking solutions
• Deployment and troubleshooting of operating systems and applications
• Microsoft Windows 11, Microsoft Office 2010-2019, Microsoft Server 2008R2-2019
• Android/iOS configuration, troubleshooting and integration with MDM solutions
• Advanced experience with public cloud technologies with an emphasis on Office 365
• Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering)
• Advanced experience with Office 365 workloads (Exchange, SharePoint, Teams, etc.…)
• Advanced experience with hardware troubleshooting (desktop/laptop, printer, mobile device, network peripheral)
• Experience with PowerShell or Python automation
• Ability to perform patching and maintenance of systems
• Experience with backup configuration and data recovery
• Ability to maintain and operate network management and troubleshooting applications (patch management, SNMP utilities, monitoring solutions)
• Advanced knowledge of e-mail and spam troubleshooting
• Administering Active Directory Users/Exchange mailboxes
• Experience with cross-platform data and mail migrations.
• Experience with third-party vendor management and collaboration on proprietary systems deployments
• Experience with virtualization software such as VMWare vSphere or Hyper-V
• Understanding of IaaS, VDI and SaaS
• Understanding of network troubleshooting (switching and routing, security ACL)
• Advanced understanding of DNS concepts (name servers, public zones, record syntax, registrar management)

• College diploma or University degree in the field of Computer Science or equivalent field and/or related experience 
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Motivated to pursue technical certifications and further education
• Highly self-motivated and directed, in a fast-paced team environment
• Sharp attention to detail with proven analytical and problem-solving abilities.
• Able to design, lead and execute project plans approved by the Infrastructure Manager
• Capable of assembling and coordinating a small team to execute short-term goals and operations
• Can interpret customer needs and translate to technical deliverables

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other.  

Love Your Job, Share Your Technology Passion, Create Your Future Here!

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!