Job Openings INT-ED39167 | CUSTOMER EXPERINCE LEAD

About the job INT-ED39167 | CUSTOMER EXPERINCE LEAD

The Customer Experience Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as a Customer Experience Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility’s show readiness and give exceptional customer experience.

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

FRONT DESK MANAGEMENT:

  • Providing support on the reception/front desk through:
  • Answering and disperses calls and inquiries
  • Welcoming / receiving applicants, visitors, and clients of the Company
  • Responding /addressing tenant concerns and walk-in inquiries
  • Handling daily incoming and outgoing mail
  • Receiving, distributing, and filing incoming letters, billings, invoices, documents and/or other communications
  • Managing the front office daily
  • Assisting photocopy, printing, scanning client request
  • Gate pass/work permit processing
  • Preparing and accomplishing errand form
  • Monitoring the cleanliness in the concessionaire area
  • Any ad hoc duties as required 

 

GENERAL SERVICES / TENANT SERVICES 

  • Lead representative in the workplace
  • Conference room reservation assistance
  • Reporting and coordinating any workplace issues and ensuring job completion
  • Providing effective solutions to problems/issues arising
  • Providing administrative support to members
  • Providing unmatched customer experience
  • Building strong relationships with members
  • Enforcing company policies and procedures, and safety and health regulations and standards

 

GENERAL ADMIN

  • Attending ticket requests
  • Ensuring no ticket SLA breach
  • Assisting in Check releasing
  • Assisting office walk tours with prospective clients and marketing events
  • Offering and serving refreshments to the Client
  • Assisting and doing simple troubleshooting IT concerns like wifi connection, borrowing of LAN/ HDMI
  • Coordinating with the vendor for any Client request below 20K
  • Ensuring furniture and fixture asset tags are intact and complete in inventory
  • Conducting Energy Conservation initiatives
  • Distributing monthly treats
  • Following operational processes and procedures
  • Enforcing house rules and security policy
  • Attending and handling site concerns
  • Organizing Site lead’s monthly meeting
  • Ensuring that all permits are posted and updated
  • Ensuring email blasts and circular memos from the building are cascaded accordingly
  • Ensuring all trackers are accurate and updated
  • Ensuring that onsite storage is clean and organized
  • Petty Cash Management
  • Monitoring Site expenses
  • Management of Utility personnel
    • Ensuring that the assigned tasks of the utility personnel are performed and/or accomplished

 

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

  • Ensuring Office Show-readiness, cleanliness and maintenance
  • Working on day-to-day issues with facilities and building admin
  • Conducting weekly facilities walkthroughs to address current and urgent issues
  • Has the Ability to foresee site issues and members’ needs
  • Coordinating facilities/building issues
  • Setting Quarterly coordination meetings with Building Admin
  • Attending punch listing with projects and contractor

 

LEADERSHIP

  • Responsible for managing a small team
  • Keeping the team motivated, and guiding team members
  • Keeping team focused and on track for the immediate tasks/projects
  • Monitoring the team’s performance
  • Handling minor or small-scale work assignments/projects
  • Handling minor, unforeseen issues
  • Providing immediate resolution
  • Business Administration, BS HRM, BS Tourism, or any similar courses
  • At least 3 years of work experience as Front Office Staff or Admin Assistant
  • Proficient in Powerbi application
  • Strong Facilities Management
  • Proficient in MS Office applications (MS Word, Excel, Powerpoint, Office 365)
  • Willing to work on a shifting schedule
  • Willing to be assigned to other KMC sites
  • Capable of dealing with local staff and foreign clients
  • Enthusiastic, Outgoing, responsible, motivated, dedicated
  • Above average verbal and written communication skills
  • Has high attention to detail, a fast learner
  • Excellent interpersonal skills
  • Extraordinary multitasking skills
  • Good time management skills
  • Can work under minimal supervision
  • Has the ability to lead a small team
  • Has delegation and motivational skills
  • Good decision-making skills
  • Ability to present well to high-level clients – local and foreign
  • Ability to deliver services with the highest standards


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