XTN-2244681 | PATIENT SERVICE REPRESENTATIVE

Functional overview

Patient service representative 

Duties and responsibilities

· Update and verify patient information at every visit

· Assist patients with filling out patient history forms, consent forms, and payment contract forms

· Receive and process cash and credit card payments for medical services rendered

· Review patient accounts, identify delinquent accounts, and collect overdue payments

·  Answer, investigate, and/or direct patient inquiries or complaints to the appropriate medical staff member

Minimum competencies

· Proven work experience as a Patient Service Representative or similar role

· Knowledge of medical terms and practices

· Professional manner

· Strong interpersonal and communication skills

· Meticulous attention to detail

· Proficient in Microsoft Office Suite (Word, Excel, and Outlook)

Minimum qualifications

A high school diploma or equivalent preferred