XTN-EB44101 | RENEWALS REPRESENTATIVE

Job Description

• Engage Zoom partners about their renewals to retain as much business as possible
• Engage customers who may be at risk of canceling due to customer satisfaction issues and/or threat of competitor
• Evaluate accounts that have been flagged as at-risk based on usage metrics, and facilitate internal conversations to drive customer retention
• Keep up-to-date notes on significant risk situations for proper forecasting.
• Other operational tasks that are related to the Renewal’s team day to day business
• Effectively work cross-functionally with CSMs, Sales, Engineering, Support, and Executives.    

Requirements

• Two year’s experience working in a SaaS or Cloud company is mandatory (preferably in sales, customer success, or renewals)
• Presence and proficiency in social media such as LinkedIn is also a plus
• Strong collaboration, negotiation, and relational skills
• Customer churn forecasting, associated pipeline development, and management skills are required
• A proven track record of client satisfaction, teamwork, and cross-functional collaboration
• Demonstrated excellence in presentation skills with the ability to build relevant, strategic messaging in a customer meeting setting
• Must have strong verbal skills with consultative professional business acumen
• Must be detail-oriented, organized, ethical, responsible, & self-motivated
• Salesforce CRM, Zuora, ZenDesk, and Tableau experience preferred
• Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]BA/ BS or equivalent experience