XTN-78F1320 | CHANNEL ACCOUNTS RECEIVABLE ANALYST

Zoom is looking for a Channel AR Analyst to handle collection activity of reseller accountsincluding contacting customers regarding outstanding delinquent payments, responding to customer correspondence, and investigating payment issues. The Channel AR Analyst will be responsible for processing resolution of delinquent accounts and other necessary functions in the following functional areas: collections, billing and customer service. They will be working directly with our reseller parent accounts to manage the debts of several end users. The ideal candidate would be someone who is organized, a self-starter, strategic thinker, great communicator, and enjoys collaborating with people with a diverse set of talents in a dynamic fast-paced environment with a globally distributed team.

The main responsibilities of a Channel Accounts Receivable Analyst include:

• Contact assigned reseller customers via email, video and voice calls to manage the collections process.
• Manage statement trackers and credit balances ● Perform account reconciliations i.e. crosschecking payments and invoices, etc
• Work closely with customers and internal teams to resolve customers’ billing and collection inquiries within a timely manner.
• Maintain exceptional service with integrity to assist customers through accurate, relevant and timely communication.
• Maintain accurate documentation of all collection activity performed.
• Analyze collection patterns and work with management to recommend collection recovery strategies to improve operational efficiencies.
• Ensure all KPI's given are met or exceeded.
• Assist our Cash Application team by securing remittance details from our customers to ensure timely and accurate application of payments made by our customers.
• Gather and compile details as required for month/quarter/year end reporting as well as audit/compliance reporting.
• Perform other duties as assigned including back-up functions for the team.