XTN-90C3993 | ACCOUNT EXECUTIVE, SMB NA

Make your next big career move by applying as KMC Solutions’ next SMB ACCOUNT EXECUTIVES!

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, join us at Zoom!

We are looking for SMB Account Executives based in Manila, to create long-term & trusting relationships with our existing customers. The role is to oversee a portfolio of assigned customers where you will be tasked with growing and maintaining them. This will be done through driving product adoption, delivering campaign messages, ensuring our clients meet their communication needs, and actively seeking upsell opportunities. You will also be responsible in acquiring net-new customers through referrals and prospecting.

Furthermore, this role will include connecting with key business executives and stakeholders. You will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

If you are familiar with Salesforce.com, have a flair for client communication, and understand customer behavior, we would like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.

On top of your salary, here are the exciting benefits you can look forward to:

• HMO with free dependents
• Zoom Leave Monetization
• Medical Cash Allowance
• Optical Reimbursement
• Bereavement Assistance
• Annual Performance Bonus Paid Leaves & Sick Leaves
• Family Day, Hospitalization & Bereavement Leave
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)

The main responsibilities of an SMB ACCOUNT EXECUTIVE include:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics
• Collaborate with the sales team to identify and grow opportunities within your portfolio
• Assist with challenging client requests or issue escalations as needed

To apply for the role, you must have the following:

• 3+ years of work experience as an Account Executive, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, SDR/BDR, or relevant role preferably in the technology field
• Direct SaaS / Cloud or Technology selling experience preferred
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM, or HubSpot) and MS Office is preferred
• Experience delivering client-focused solutions to customer needs through consultative selling
• Proven ability to juggle multiple account management tasks at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards, and freebies and invite to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment, and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu, and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf of our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips, and much much more!