XTN-62F6430 | BILLING ANALYST

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

FAST Focus+Accountability+Speed=Talkdesker:

·       Focus: Makes the very best use of your own efforts and those of your team. Creates space and clarity, so that you can focus your energy and attention on the things that really matter.

·       Accountability: Holds self and others accountable to meet commitments. Accepts responsibility for successes and failures of own work, the team’s work, and the company.

·       Speed: Executes with agility and urgency. Acts promptly, decisively, and without delay. Makes good and timely decisions that keep the organization moving forward.

·       Talkdesker: YOU!

The main responsibilities of a BILLING ANALYST include:

·       Read and interpret complex contracts to ensure billing accuracy

·       Ensure transactions comply with internal policies and procedures

·       Ensure orders are actioned timely and related billing workbooks are completed

·       Effectively manage time between billing order queue and responding to customer inquiries via Zendesk ticketing portal relating to invoices, payments, and contractual obligations

·       Perform month and quarter end close activities and reconciliations

·       Work collaboratively with Accounting, Customer Success, Sales, Sales Operation and Legal

·       Perform ad hoc projects as needed