XTN-FB2F682 | IT SERVICE DESK ASSOCIATE

Qualifications:
Bachelors Degree in IT/Computer Science or similar course
At least 2 years working experience in Technical & Helpdesk Support or equivalent
Proficient in IT Service Management tools and platforms
Must have a practical and logical viewpoint in decision-making
Ability to work independently with minimal supervision
Good verbal and written communication skills
Willing to work on site SM Aura
Amenable to work on shifting schedule
Available to start ASAP

The IT Service Desk provides the following support tasks:
Windows 10 Operating System Support and deployment
Standard Client applications support and deployment
User Registration
Printer Registration and connectivity
Scanner Registration and connectivity
Printer Server management
Office-365 trouble shooting
Directory (AD) trouble shooting
Owncloud user registration and access management
VPN Account registration
Blacklisting/whitelisting of email/domains in mail filtering service

Skills Required:
Windows 10 Enterprise installation and configurations
Lenovo Notebooks
Networking (DHCP, DNS, Wifi, VPN)
Active Directory (User account management, Group Management, Device Management, Printer
Management)
General understanding of Incident Management according to ITIL
Office 365 management and support (versions E3 and F3)
Azure AD management and support
Incident Management: handling major incident, ticket escalation and ticket SLA management