Customer Success Associate (Pooling)

FUNCTIONAL OVERVIEW:

The Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Success Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

DUTIES AND RESPONSIBILITIES:

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:

• Answers and disperses calls and inquiries
• Welcomes / receives applicants, visitors and clients of the Company
• Responds/addresses tenant concerns and walk-in inquiries
• Handles daily incoming and outgoing mails
• Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications
• Manages the front office on a daily basis
• Assists photocopy, printing, scanning client request
• Gatepass / work permit processing
• Prepares and accomplishes errand form
• Monitors the cleanliness in concessionaire area
• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Point person / Representative in the workplace
• Conference room reservations
• Reports and coordinates any workplace issues and ensures job completion
• Provides administrative support to members
• Provides unmatched customer experience
• Builds strong relationship with members
• Enforces company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

• Attends ticket request within SLA
• Assists office walk tour with prospective client and marketing events
• Offers and serves refreshment to Client
• Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
• Coordinates with vendor for any Client request below 20K
• Distributes monthly treats
• Follows operational processes and procedures
• Enforces house rules and security policy

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Maintains Office Show-readiness, cleanliness and maintenance
• Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members needs
• Coordinates with Customer Success Lead for any facilities/Building issues

MINIMUM COMPETENCIES:

• Capable of dealing with local staff and foreign clients
• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
• Superb verbal and written communication skills
• has high attention to detail, fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Capable of working under minimal supervision
• Ability to present well to high level clients local and foreign
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites

MINIMUM QUALIFICATIONS:

• Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
• At least 1-2 years work experience as Front Office Staff or Admin Assistant
• Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)
• Hospitality or Customer service background is a plus