Customer Support Advocate (Zenni)

Customer Support Advocate COE Manila, Philippines

Description

Customer Support Advocates have a critical role on Zennis award-winning Customer Support

team. This role supports Zennis global customers 24/7/365, through voice, chat, email, SMS

and social channels. The right candidate will champion the interests of Zenni customers,

ensuring that they receive high-quality and consistent service. This role represents Zennis

customer-obsessed culture.


Requirements

Provide an exceptional customer service experience with every interaction via phone,

email, chat, SMS, or over social media

Work closely with other teams including Technology, Product and Site teams to ensure

customer feedback is heard, and provide ideas for improvements

Demonstrate an excellent understanding of our customer base and ensure the tone of

the company is in every interaction

Respond to all customer inquiries in a timely manner regarding order updates, product

requests, and resolve all issues

Demonstrate unparalleled product knowledge and offer exceptional style advice for

customers


What skills do you need?

You have excellent verbal and written communication skills

You have a customer-first mindset with an empathic approach to problem-solving

You are adaptable to a changing or rotating schedule depending on the companys needs

You have a can-do attitude. We are looking for someone who is enthusiastic about

working every day, and someone who is willing to step-in wherever they are needed

You are professional, personable and someone who is willing to adapt to change

You have a creative mind to create memorable customer service experiences

You go above and beyond to provide outstanding white glove customer servic