XTN-36E6967 | TECHNICAL PROGRAM MANAGER

This is a unique and exciting time at Talkdesk to join our Enterprise Applications team as a Technical Program Manager - Integrations. We are enabling the success of Talkdesk's internal operations through the development and connection of our business systems. As a Technical Program Manager - Integrations, you will lead transformational projects involving connectivity of all ERP Systems (such as Salesforce CPQ, Zuora, NetSuite), features of our core Talkdesk Platform, and our data warehouse Integration technologies.

Reporting to the Director of IT PMO you will be a valued collaborator and leader as we continue to refine the Program Management function and agile development practice across the CIO team. The Technical Program Manager - Integrations will facilitate the agile framework and ensure the team is rallying towards the sprint or project goal, focused on customer value. You will surface empirical data to guide the team’s decision-making and commitments. Technical Program Managers will raise issues, remove roadblocks, and actively seek opportunities to serve and enable both the development team and their business partners.

Our customers are our fellow Talkdesk employees and we are focused on providing them with exceptional service. You will partner with them to align on priorities, plans, and delivery expectations. The Technical Program Management team will ensure that Talkdesk has a consolidated product roadmap and a strategy for fulfilling business demands today and in the future.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Manage Data & Integrations projects and large enhancements using current project & program management methodologies
• Actively drive the development life cycle from requirements analysis, feasibility estimates, design, documentation, testing, implementation, and support
• Partner with business and technical leaders globally to translate their business priorities into technical solutions, drive simplification and alignment across stakeholders
• Communicate progress, timelines, constraints, risks and critical decisions to all stakeholders
• Ensure the team has a shared understanding, and a sense of urgency to deliver against these objectives
• Develop roadmaps and adaptive plans to continually identify critical path, dependencies, risks, and unknowns; ensure progress is transparent and visible to leadership
• Support the team in agile estimation and forecasting on projects and large enhancements; track progress towards deliverables using empirical data while helping the team inspect and adapt to deliver high quality, well-tested solutions that meet/exceed the project timelines and objectives
• Actively identify areas of improvement; apply systems thinking and lean principles to streamline efficiency and value delivery
• Surface information that will allow the teams to make good strategic decisions and tradeoffs

• Bachelor's Degree in Business Management, Computer Science, or related field
• 5+ years of Project Management experience in a SaaS or technology organization
• 3+ years of experience on cross functional IT initiatives supporting systems and technology such as Boomi, Salesforce, NetSuite,
• Agile, Scrum, and/or Project Management certifications; or you can demonstrate knowledge of core competencies of both agile methodologies and traditional project management practices
• Proven track record as a Technical Program Manager with experience in business systems
• Experience in pre-IPO companies and understanding of the controls and processes that must be in place to support compliance initiatives such as SOX