OSS MANAGER - TEST

Job Function:

TEST ONLY OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or request are being facilitated.   

Unique Selling Points:

TEST ONLY

Competitive salary and benefits
HMO + free dependent
Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)  
Diverse learning & growth opportunities  
Accessible Cloud HR platform (Sprout)  
Above standard leaves

Responsibilities:

TEST ONLY

Provides first-line investigation and diagnosis  
Resolves and closes incidents/service requests as per help desk procedures & allocated timelines  
Escalates unresolved incidents/service requests within agreed timescales  
Logs relevant incident/service request details per help desk procedures  
Communicates with client regarding incident progress  
Ensures tickets are always updated until issues are resolved  
Conducts hardware and software maintenance and support  
Performs IMAC (Install, Move, Add and Change)  
Local network support and/or assists centralized Network team  
Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners  
Assists Asset Management Team in inventory of IT assets  
Performs deployment and movement of IT assets  
Performs additional task that may be assigned by the immediate supervisor 

Required Skills:

TEST ONLY

Excellent customer interface skills 
Good interpersonal communication skills 
Understanding of customer satisfaction principles and practices 
Ability to write technical support documentation 
Team player 
Ability to work under pressure 
Good organizational and time management skills 
Good analytical and problem-solving skills 
Maintains strong attention to detail in high-pressure situations 
Strong communications skills, both written and oral  
 

Additional Skills:

TEST ONLY

Excellent customer interface skills 
Good interpersonal communication skills 
Understanding of customer satisfaction principles and practices 
Ability to write technical support documentation 
Team player 
Ability to work under pressure 
Good organizational and time management skills 
Good analytical and problem-solving skills 
Maintains strong attention to detail in high-pressure situations 
Strong communications skills, both written and oral