XTN-FE86364 | CUSTOMER SUPPORT TRAINER

Make your next big career move by applying as KMC Solutions’ next CUSTOMER SUPPORT TRAINER!

We firmly advocate for universal access to eye care. Our dedication lies in offering vision and mental health support, as well as vision screenings and eyeglasses, to children, families, and communities alike.

Customer Support Trainer has a critical role on Zenni’s award-winning Customer Support team. This role supports Zenni’s Center of Excellence training needs. You will help Zenni achieve its business objectives by creating and leading engaging, impactful learning and development programs to help our support teams advance their skills and knowledge and drive customer satisfaction. This role reports to the COE Lead Trainer. 

The main responsibilities of a CUSTOMER SUPPORT TRAINER include:

• Assist training in all key areas of the COE to onboard and support both new hires and existing employees 

• Become a subject matter expert on Zenni products, processes, and programs to effectively facilitate training for large teams

• Report Training data and trends to assess the effectiveness of training programs and identify any opportunities for improvement

• Collaborate with cross-functional teams to address any training gaps

• Review existing training to suggest and develop enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of the organization

• Create and update training materials (i.e. videos/tutorials, e-learning modules, etc) 

To apply, you must be an expert on the following requirements:

• Previous experience training in a contact center (>150 people) 

• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.)

• Experience developing e-learning and other training materials

• Highly proficient in presentation development

• Strong communication skills, including the ability to listen effectively, confidently, and diplomatically express opinions and present effectively to varied audiences

• Ability to work as part of a team in a highly collaborative way: listening to others input, valuing outside perspectives, continuously seeking feedback

• Capability of managing a variety of responsibilities simultaneously

The successful candidate must submit the following pre-employment requirements:

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-Ibig, & Philhealth).
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Notes (will be provided by KMC’s Onboarding Team)
  
  

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards, freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment, and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf of our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips, and much much more!