INT-4C77816 | HUMAN RESOURCE BUSINESS PARTNER

Functional Overview:

 

The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units. The position serves as a consultant to the Client on human resource-related issues. The role assesses and anticipates HR-related needs in line with KMC’s business as well as those of our clients and formulates partnerships and mutual accountability. The HRBP maintains an effective level of business literacy and applies systemic thinking.

 

Duties and Responsibilities:

 

• To establish and develop a strategic relationship with Client stakeholders and other HR Business Partners by understanding the business needs and recommending the necessary approach in driving its business directives in accordance and compliance with both the Philippine labor laws and company-specific guidelines. (Strategic Partnership)

• To identify, understand and support the business using data-driven studies and recommend or provide a systematic approach or resolution. (Data-Driven Solution)
• To further align the huge portion of "business sense and acumen" of any HR person sitting in our accounts and that interest is to grow all businesses through superior HR services vs. traditional HR. (Business Driven)

 

Employee (Labor) Relations

 

• To implement discipline management and ensure that due process is followed in compliance with both the Philippine labor laws and company-specific guidelines and Client-specific policies.
• Enables the Exit Management Process by ensuring separating employees undergo a rigid and proper exit process and complete specific requirements and can sign off quitclaim and waiver.

Utilizes the acquired information to build on retention and process improvement initiatives of the company.

 

Client Relationship Management

 

• Conducts orientation, onboarding and refresher courses with clients.
• Points of Contact for all related day-to-day HR concerns for our clients.
• Applies consultative problem-solving skills.
• Job shadowing with employees to better understand their KPIs and the Client’s business operations, as necessary.
• Participates in meetings that involve a range of issues as needed and/or assigned (e.g. personnel actions, regulatory requirements, actions involving outside agencies, inter-department needs, etc.)
• Participates in presentations, such as business reviews and reports.

• Conducts regular site visits to clients.

 

 

Human Resources Service and Compliance

 

• Point of contact for employee concerns, including necessary documentation and certifications.
• Conducts and facilitates HR-related enablement sessions to ensure that employees are kept updated as well as informed on the latest policies, guidelines and systems in use essential to the completion of the employee’s work.
• Ensures that all HR-related service level agreements (SLAs) are met within the specified timelines.
• Ensures timely communication, execution, and completion of the performance evaluations for beginning, mid and year-end appraisals, and other evaluations, as necessary.
• Oversees and reviews employee movement documentation to ensure accuracy in records and that employees are updated on their new movements and/or status within the organization.
• Provide support to the People Experience Team to identify strategies that will increase employee engagement.
• Ensure that all HR-related deliverables, documentation, and action items are submitted, filed and/or processed within a prescribed period in relation to but not limited to Labor Law standards, all forms of internal and external audits and/or government-mandated directives.

 

Timekeeping and Payroll

 

• Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
• Handle or escalate complaints or questions regarding discrepancies.
• Manage input of bonuses, commission and/or deductions.

 

Special Projects

 

• Is tasked to take on additional projects as necessary and as instructed by immediate superior or one-up manager.

 

Minimum Competencies

 

• Proficient Oral and Written Communication Skills
• Strategic and Critical Thinking
• Flexibility
• Project Management
• Interpersonal Skills
• Conflict Resolution
• Strong Sense of Insightful Business Acumen/Intelligence

 

Work and Experience Qualifications

 

• Bachelor's Degree in Psychology, Industrial Psychology, Organizational Development, Human Resources Management or related fields.
• 3-5 years’ experience in an HR Generalist role with at least one other HR discipline
• Highly proficient in Microsoft Office Suite (preferred)
• Strong Employee Relation experience as Field and Specialist
• Project Management Skills

• At least 3 solid years’ experience with Employee/Labor Relations
• Preferably exposed in the BPO Industry (willing to render night shift)
• With experience with account management handling more than 200 FTEs
• Vastly knowledgeable about the Labor Law of the Philippines
• At least 2 years as an HR Generalist
• Exposed to a customer-oriented environment
• Willing to work on any KMC sites

 

Highlights and Perks of the Job:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Independent decision-making and flexibility on how to accomplish the job.
• Hybrid work setup

 

Main Challenges:

• Stress and urgency caused by an upset Client if something goes wrong.
• Maintaining a high level of Client satisfaction without compromising the labor laws and the KMC’s own standards.
• Admin tasks and time management

 

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!