XTN-8211315 | SMALL BUSINESS ACCOUNT EXECUTIVE

Join our award-winning workplace at Zoom! Recognized by Comparably as #1 in CEO leadership, Company Happiness, Benefits, Compensation, Diversity, and honored by Glassdoor as the 2nd Best US Workplace & Best Large Company US CEO in 2018, we are committed to delivering happiness, transparency, and valuable benefits for our employees and customers.

We're seeking an Account Executive (North America Small Business) who embodies energy, competitive spirit, personal drive, and a proven track record in Sales. This role focuses on small business clients (1 to 50 employees), delivering tailored Zoom services for their video meetings, phone systems, contact centers, and AI needs. Operating within a designated geographic territory, you'll proactively engage targeted companies, follow up, and close on inbound leads.

The main responsibilities of a SMALL BUSINESS ACCOUNT EXECUTIVE include:

• Achieve or surpass sales and product objectives.
• Skillfully qualify leads, identifying prospect needs, and engaging technical resources as needed.
• Craft client demos, presentations, quotes, proposals, and Quarterly Business Reviews (QBRs).
• Engage in high-level discussions with C-Level and VP-Level Executives to address business requirements.
• Apply solution-selling techniques to navigate sales processes effectively
• Cultivate and grow business within existing accounts, managing complex sales situations and campaigns.
• Expand business from both new and established customer relationships.
• Maintain accurate sales activity tracking and updates using Salesforce CRM.
• Collaborate with management to deliver forecasts, recognize trending opportunities/challenges, and offer recommended solutions.
• Predict sales activity and revenue while prioritizing customer satisfaction.
• Resolve client issues promptly; escalate concerns to the manager when necessary.
• Stay updated on product lines, competition, and industry trends affecting client business activities.