XTN-69B8914 | PRE-HIRE ONBOARDING SPECIALIST

The Pre-Hire Onboarding Specialist plays a critical role in delivering a smooth and compliant onboarding experience for incoming employees. This role is responsible for managing the pre-hire process, including ticket triage, offer approvals, background checks, and right-to-work compliance. The Specialist ensures timely and accurate handling of all candidate-related inquiries, collaborates with internal teams to resolve complex issues, and supports onboarding logistics such as travel coordination. By maintaining a high standard of service and identifying process improvement opportunities, the Pre-Hire Onboarding Specialist helps optimize the pre-employment journey and enhance operational efficiency.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Ticket Triage: Efficiently manage and respond to pre-hire related inquiries submitted through our ticketing system, providing accurate information and redirecting tickets to the appropriate teams when necessary.
• Offer Approvals: Process and track offer approvals in a timely manner, ensuring all required documentation is accurate.
• Background Checks and Adjudication: Manage the background check process, monitor progress, and assist with the adjudication of results in accordance with company policy and legal requirements.
• Escalation: Identify and escalate complex issues to the Tier 2 support team, providing clear and concise information.
• Case Load Management: Effectively manage your individual case load, prioritizing tasks and keeping the team informed of the status of your work.
• Assisting with Right to Work Checks: Assist with the administration of right-to-work checks, ensuring compliance with relevant regulations.
• Managing Travel Invitations and Inquiries: Coordinate travel invitations for onboarding purposes and address any related inquiries from new hires.
• Process Improvements opportunities: Ability to identify and resolve gaps and inefficiencies in our processes 

• Minimum 1-2 yrs experience in HR and onboarding.
• Data-driven; ability to identify and resolve gaps and inefficiencies in our processes.
• Highly detail-oriented with a strong focus on accuracy.
• Proven ability to follow and quickly learn new processes.
• Dedicated to maintaining high levels of accuracy in all tasks.
• A strong willingness to learn and adapt to new challenges.
• Excellent team player with strong communication and collaboration skills.
• Preferable experience with HRIS and ATS systems such as ServiceNow, Workday, HireRight, and Greenhouse.
• Ability to thrive and maintain composure in a fast-paced and evolving environment.