Job Openings XTN-985F130 | ORDER MANAGEMENT SPECIALIST

About the job XTN-985F130 | ORDER MANAGEMENT SPECIALIST

We’re looking for an Order Management Specialist to handle order processing activity, including software and hardware fulfillment. The Order Management Specialist will be responsible for collaborating with the sales team on quote building and processing orders in a timely manner. 

The main responsibilities of a ORDER MANAGEMENT SPECIALIST include:

  • Develop a thorough understanding of end-to-end quote-to-cash process with focus on order management to billing
  • Manage subscription order fulfillment utilizing Zuora including activation and billings
  • Ensure accuracy of transactions to ensure consistent integrity in revenue reporting
  • Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
  • As a subject matter expert for all order management and fulfillment related tasks
  • Develop and implement tools and processes ensuring order fulfillment processes accurate, timely and compliant transactions
  • Work closely with internal groups to identify and execute on efficiency gains
  • Create and maintain process documentation for order fulfillment policies and procedures
  • Be a trusted advisor to the sales team and partner with Finance, Billing support, and Sales Operations on order management
  • Ability to work EMEA & occasional US hours.
  • Ability to work weekends during Month End, Quarter End and Year End Financial Close