INT-3FA2763 | OSS TECH 2

The Purpose Driven Career Objectives of a Network /System / Database Administration at KMC:

OSS Tech 2 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or request are being facilitated.   

To apply for Network /System / Database Administration, you are excellent at:

• Provides first-line investigation and diagnosis  
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines  
• Escalates unresolved incidents/service requests within agreed timescales  
• Logs relevant incident/service request details per help desk procedures  
• Communicates with client regarding incident progress  
• Ensures tickets are always updated until issues are resolved  
• Conducts hardware and software maintenance and support  
• Performs IMAC (Install, Move, Add and Change)  
• Local network support and/or assists centralized Network team  
• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners  
• Assists Asset Management Team in inventory of IT assets  
• Performs deployment and movement of IT assets  
• Performs additional task that may be assigned by the immediate supervisor  

Your Success Profile includes:

• Excellent customer interface skills 
• Good interpersonal communication skills 
• Understanding of customer satisfaction principles and practices 
• Ability to write technical support documentation 
• Team player 
• Ability to work under pressure 
• Good organizational and time management skills 
• Good analytical and problem-solving skills 
• Maintains strong attention to detail in high-pressure situations 
• Strong communications skills, both written and oral