Job Openings
XTN-DC45584 | CREDIT AND COLLECTIONS ANALYST
About the job XTN-DC45584 | CREDIT AND COLLECTIONS ANALYST
JOB DESCRIPTION:
Ownership of cash inflow through daily collections calls, dunning system management, cash application, bank reconciliation, and escalation of delinquent accounts in a high volume, fast paced, goal oriented team.
Ownership of cash inflow through daily collections calls, dunning system management, cash application, bank reconciliation, and escalation of delinquent accounts in a high volume, fast paced, goal oriented team.
DUTIES AND RESPONSIBILITIES:
- Provide customer service regarding collection issues, resolve customer discrepancies and short payments
- Monitor collection status of larger balances and provide weekly updates to AR Manager
- Collect on all aged outstanding accounts via telephone and written correspondence
- Post Cash, checks, and Electronic payments to vendor accounts.
- Monthly bank and account reconciliations.
- Accountable for reducing delinquency for assigned accounts
- Maintain an updated status report for all overdue accounts
- Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Alert AR Manager and Revenue Director of potential risks and exposures
- Application of payments received
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
- Respond to all customer inquiries concerning billing and record information in a timely manner
- Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines
- Weekly and monthly reporting to direct manager
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service to customers and internal sales team
- Meet defined department goals and activity metrics
SKILLS AND QUALIFICATIONS:
- Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking or equivalent.
- Minimum of 3 years High Volume B2B Collections experience
- Knowledge of Billing and Collections procedures
- Proven verbal and written communication skills with all levels of customer contacts, sales personnel, and internal legal team
- A high degree of diplomacy
- Experience with NetSuite and Salesforce
- Commitment to excellent customer service
- Excellent written and verbal communication skills
- Experience in SaaS industry is a plus