INT-1AA7438 | CUSTOMER EXPERIENCE INTERN

The Customer Experience Apprentice is expected to perform tasks with supervision, with standard professionalism, and a positive attitude. It is expected that the Customer Experience Apprentice is capable and able to assist and help manage the front desk, office/ facility, and clients/ members.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

FRONT DESK MANAGEMENT:

• Assisting to provide support at the reception/front desk through:

• Assist in welcoming and receiving applicants, visitors, and clients of the Company.
• Assist in handling daily incoming and outgoing mail.
• Assist in receiving, distributing, and filing incoming letters, billings, invoices, documents, and/or other communications.
• Assist in manning the front office on a daily basis.
• Assist with photocopy, printing, and scanning client requests.
• Assist in preparing and accomplishing errand forms.
• Any ad hoc duties as required.

GENERAL SERVICES / TENANT SERVICES

• Reports and coordinates any workplace issues.
• Assist in providing administrative support to members.
• Provide unmatched customer experience.
• Build strong relationships with members.
• Assist in enforcing company policies and procedures, and safety and health regulations and standards.

GENERAL ADMIN

• Assist in preparing office/ site activities and events.
• Assist in offering and serving refreshments to Clients/ visitors
• Assist in the distribution of weekly treats and Quarterly CSAT treats

• Follows operational processes and procedures
• Assist in enforcing house vision and security policy

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Assist in maintaining Office Show-readiness, cleanliness and maintenance
• Coordinate with Customer Success POC/ Lead for any notified facilities/Building issues

MINIMUM COMPETENCIES:

• Capable of dealing with local staff and foreign clients

• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail-oriented, and driven personality.
• With good verbal and written communication skills
• A fast learner
• Good Interpersonal skills
• Has good multitasking skills
• Good time management skills
• Ability to deliver services with supervision

MINIMUM QUALIFICATIONS:

• Student of a Bachelor of Science in Business Administration, BS HRM, or any similar courses

• Knowledgeable in MS Office applications (MS Word, Excel, Powerpoint)