Job Openings INT-2DF0575 | OSS LEAD 1

About the job INT-2DF0575 | OSS LEAD 1

OSS Lead 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

 

  • Handles client escalations onsite   

  • May be called on to oversee junior members of OSS team  

  • Provides second-line investigation and diagnosis  

  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines  

  • Escalates unresolved incidents/service requests within agreed timescales  

  • Logs relevant incident/service request details per help desk procedures  

  • Communicates with client regarding incident progress  

  • Ensures tickets are always updated until issues are resolved  

  • Conducts hardware and software maintenance and support  

  • Performs IMAC (Install, Move, Add and Change)  

  • Local network support and/or assists centralized Network team  

  • Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners  

  • Assists Asset Management Team in inventory of IT assets  

  • Performs deployment and movement of IT assets  

  • Performs additional task that may be assigned by the immediate supervisor  

  • Excellent customer interface skills  

  • Good interpersonal communication skills  

  • Understanding of customer satisfaction principles and practices  

  • Ability to write technical support documentation  

  • Team player  

  • Ability to work under pressure  

  • Good organizational and time management skills  

  • Good analytical and problem-solving skills  

  • Maintains strong attention to detail in high-pressure situations  

  • Strong communications skills, both written and oral 

  • Has leadership skills 

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent   

  • 2 years experience as technical support   

  • Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications  

  • Willing to be assigned to multiple locations  

  • Excellent in English communication skills both verbal and written  

  • Willing to work on shifting schedule, Holiday, weekends and Night shift  

  • Experience and knowledge in Active Directory and ticketing systems is a plus  


Or refer someone