XTN-49FC298 | REVENUE ENABLEMENT OPERATIONS SPECIALIST

Talkdesk is a modern, cloud-native contact center platform-also known as Contact Center as a Service (CCaaS) —that empowers businesses to deliver seamless customer experiences across multiple channels using Al-driven tools and automation.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Organize, facilitate, and set agendas for the weekly sales enablement calls.
• Capture action items, follow up on previous discussions, and ensure alignment across the sales enablement and sales teams.
• Track and report attendance.
• Maintain the enablement calendar, keeping it updated with training sessions, key sales initiatives, content refreshes, and other critical enablement activities.
• Coordinate scheduling across departments to avoid conflicts and optimize participation.
• Manage logistics for in-person onboarding sessions, coordinating with HR and training facilitators to ensure a smooth, efficient experience for new hires.
• Assist in planning and executing in-person and virtual enablement events, including enablement quarterly business reviews, sales kick-offs, regional training sessions, and skill-building workshops.
• Coordinate with facilitators, manage attendee lists, and handle all logistics related to these events.
• Act as a central communication point, keeping sales teams updated on upcoming enablement activities, content releases, and program updates.
• Manage internal newsletters, emails, or other communication channels that support information flow and alignment.
• Report on the enablement team's metrics, providing insights to inform stakeholders on performance.
• Document and maintain enablement processes, create standard operating procedures (SOPs), and support continuous improvement by identifying process inefficiencies.
• Track the renewals and needs of enablement tools and technologies, ensuring that all necessary resources are up-to-date and aligned with business goals.
• Collaborate with internal teams and procurement to assess tool effectiveness and identify potential enhancements or replacements.
• Maintain organized and accessible content in Google Drive and Highspot.
• Regularly audit and update content to keep it current, relevant, and aligned with the latest messaging and product information.
• Oversee the technical administration of the Highspot platform, including user management, permissions, and content organization.
• Partner with the marketing creative team to ensure content reflects the latest branding and currently produced content is being leveraged so there is no duplication of work.
• Track and analyze content usage, effectiveness, and engagement metrics to determine what’s working and what needs improvement.
•  Use data-driven insights to refine content strategies and improve content effectiveness.

Education & Experience:

• Bachelor’s degree in Business, Communications, or related field
• 1–3 years of experience in sales enablement, marketing operations, project coordination, or a similar support function
• Prior experience in a fast-paced, cross-functional team environment preferred

Skills & Competencies:

• Highly organized with the ability to manage calendars, logistics, and multiple workstreams simultaneously
• Strong written and verbal communication skills for coordinating across departments
• Detail-oriented with a proactive approach to problem-solving and process improvement
• Ability to document and maintain processes, templates, and enablement materials
• Collaborative team player who can adapt quickly and support changing priorities

Tools/Systems:

• Familiarity with enablement tools such as Highspot, WorkRamp, or LMS platforms is a plus
• Experience with productivity and collaboration tools (e.g., Google Workspace, Slack, Asana, Confluence)
• Basic understanding of Salesforce or CRM workflows is a plus