XTN-7EB0168 | CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative will be responsible for assisting customers through chat and email, ensuring speedy and accurate support at all times. This role involves processing customer documents, resolving issues with excellent problem-solving skills, and providing proactive assistance to prevent errors and improve the customer experience.

We’re looking for a service-driven individual who can meet quality targets, support cross-sell initiatives, and maintain high levels of customer satisfaction while handling compliance, risk, or fraud-related tasks when needed.

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

• Assists customers via Chat and Email in a speedy and accurate manner

• Processes customer documents where needed

• Offers Proactive support to address errors, mistakes, and technical faults

• Completes customer interactions within the agreed timeframe (Average)

• Creates added value by supporting cross-sell initiatives and promotional offers

• Meets or exceeds quality targets via offering excellent customer service

• Strives to ensure a high customer satisfaction level always

• Offers resolutions and closure to complaints and disputes by demonstrating excellent problem-solving skills.

• Risk, Compliance, or Fraud related task

As indicated above

As indicated above