Job Openings INT-BB0A444 | CREDIT AND COLLECTIONS OFFICER

About the job INT-BB0A444 | CREDIT AND COLLECTIONS OFFICER

The Credit Collection Officer is responsible for managing and recovering outstanding receivables through outbound phone calls to U.S.-based customers. The role focuses on negotiating payments, resolving delinquent accounts, and maintaining compliance with U.S. collection laws while delivering a professional customer experience.

 

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • Perform outbound collection calls to customers with past-due accounts in the U.S.
  • Negotiate payment plans, settlements, or full balance payments in accordance with company policy
  • Clearly explain account details, balances, payment terms, and consequences of non-payment
  • Handle customer objections, disputes, and inquiries professionally and effectively
  • Accurately document call outcomes, promises to pay, and account updates in the system
  • Monitor assigned accounts and conduct timely follow-ups to ensure payment commitments are met
  • Escalate complex or disputed accounts to the appropriate internal teams when necessary
  • Ensure strict adherence to FDCPA, U.S. state regulations, and company compliance standards
  • Consistently meet or exceed assigned collection and quality performance targets
  • Maintain confidentiality and protect sensitive customer financial information

 

  • Bachelor’s degree or relevant experience in finance, accounting, business, or a related field preferred
  • 2–5 years of experience in credit collections, call center collections, or BPO outbound calling
  • Proven experience handling U.S. accounts is highly preferred
  • Strong verbal communication and negotiation skills
  • Ability to handle difficult conversations with confidence and professionalism
  • Willingness to work midshift

 

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