XTN-AB0C795 | QUALITY ASSURANCE ANALYST

Functional overview

• Zoom Video Communications, Inc, is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eirc S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teals across organization. If you are motivated by delivering happiness, come join us at Zoom!
• Zoom is seeking Project Engineers for the Professional Services Organization. The Project Engineer will be designing, deploying and supporting Zoom Phone.

Duties and Responsibilities

• Requires a Bachelors degree in CS, MIS or its equivalent
• At least 7 - 10 years of experience in designing and implementing UC/Voice solutions. UCaaS/Cloud Voice experience strongly preferred.
• Strong experience with UC and Voice best practices, process and procedures for design, deployment, and support
• Experience with migrations to Cloud Voice/UCaaS strongly preferred.
• Experience configuring SBCs, trunks, gateways
• Knowledgeable of VoIP protocols
• Strong background and knowledge of other Cloud and Premise UC/Voice Solutions
• Strong networking experience and good understanding of network requirements for a UC/Voice deployment
• Ability to travel

Minimum competencies

Minimum Qualifications

• Participate in Zoom Phone deployment projects by gathering requirements and designing and deploying solutions
• Determine impact of known and anticipated business needs by reviewing systems configurations in use. Research, evaluate, design, and propose solutions to meet business needs in accordance with the best practices
• Work closely with the customer, account team, and other team members
• Migrate customers from other voice solutions to the Zoom Phone solutions
• Exchange information, verbally and in writing, clearly, accurate, reliably, and timely
• Support and troubleshoot deployments
• Document best practices and create deployment and support playbook
• Experience integrating other UC and Collaboration products and solutions (Contact Center, CRM, etc.)
• Voice or Collaboration Certifications