Job Openings XTN-5D8D704 | MARKETING MANAGER

About the job XTN-5D8D704 | MARKETING MANAGER

About Deep Sentinel:
 
Deep Sentinel is a breakthrough, next generation home security company that combines state-of-the-art technology (camera, audio, mobile interface, etc.), artificial intelligence and real human guards watching your cameras in real-time.  No other home security company does this. 
 
Deep Sentinel is the only proactive security company that actually stops crimes in 3 steps:

PREDICT: The smart cameras and AI hub identify potential crimes before they happen--as soon as a suspect enters the perimeter of a property.
PREVENT: Human guards, assisted by Deep Sentinel’s proprietary AI-powered back end, intervene using 2-way audio, sirens and tell the perpetrator to leave the property immediately.
PROTECT: Police know to respond quickly to dispatch requests from Deep Sentinel, because the guards call in what’s called a “Verified Crime in Progress” so our unique approach guarantees a faster police response than any traditional alarm system.

The company is backed by top investors including Jeff Bezos and top-tier Venture Capital firms including Shasta Ventures (Nest, NextDoor), FoundersFund (Facebook), Basis Set and Lux Capital.

Functional overview

The main function of the position of the Technical Surveillance Manager or LSC Manager is to supervise the LSC guards in the performance of their duties. This requires the LSC Manager to be competent in all the duties of an LSC guard and to pull regular shifts on the console. The LSC manager will organize and schedule LSC shifts, handle personnel issues, and recruit and train new team members. The LSC Manager will also investigate events

Duties and responsibilities

Organize and schedule LSC Guard shifts.

Hire & train new LSC Guards as needed.

Train existing Guards on updates in procedures and security techniques.

Review LSC interventions and provide objective feedback to LSC guards to improve future interactions.

Review handling of escalated events, including interventions, to determine if procedures were followed and whether those procedures worked as intended. Identify systemic issues that may hinder guard performance.

Utilize all available event data from video and system feeds to write complete and accurate reports for internal review.

Interact directly with customers through calls and emails to review and give feedback to their concerns.

Monitor hourly and daily traffic rates into the LSC. Use available data and experience to understand root causes of traffic spikes that may affect our service to customers.

Provide feedback to management on improvements to process and systems in order to make the LSC more effective and efficient.

Perform other related duties including filling in on LSC Guard shifts (full or partial) on an as needed basis.

 

Minimum competencies

Proficient in relevant computer applications: web browsing applications, email, instant messaging, etc...

Fluent in spoken and written American English; clear and unaccented speaking voice.

Previous supervisory experience overseeing shift work.

Demonstrated analytical and problem-solving skills.

Must possess advanced skills and professional experience in leadership and conflict management.

Flexible and organized with the ability to handle multiple demands..

Excellent time-management, communication, presentation, facilitation, and leadership skills.

Able to effectively communicate with all levels of management.

A dependable team player with maturity, enthusiasm and a positive attitude.

Proficiency and experience in supervising surveillance camera monitoring and conducting investigations involving surveillance cameras is preferred.

A thorough knowledge of security industry procedures and methods is preferred.

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.

At least 3 year(s) of working experience in the related field is required for this position.

Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Security/Armed Forces/Protective Services or equivalent.

Full-Time position(s) available.

Minimum qualifications

Fluent english

Experience managing and leading hourly staffed teams

Experience with computers and applications.

Experience with CCTV

Has been in the US and experience the American Culture


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