Job Openings XTN-459D836 | IMPLEMENTATION SPECIALIST

About the job XTN-459D836 | IMPLEMENTATION SPECIALIST

As the industry leader in compensation data and technology, PayScale helps organizations #getpayright. PayScale is the only technology solution for managing compensation that provides multiple streams of fresh, transparently curated and validated salary data. Combined with modeling engines that learn continuously and generate recommendations and insight, PayScale empowers HR to price jobs and adjust compensation to reflect real-time changes in the market — all on one trusted data platform. With PayScale’s Adaptive Compensation Advantage, teams operate with efficiency, focused on outcomes rather than manual data management. To learn how companies like The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on PayScale to attract and retain top talent, motivate and engage employees and plan their future workforce, visit payscale.com.  

PERKS
  • Be a part of the pioneer team of Implementation Specialists of PayScale
  • Attractive compensation with fun and safe work environment 
  • ​Target start date is on January 17, 2022, early joiners who can sign the contract on or before December 1, 2021 can qualify for a sign on bonus.

Job Description

What We Do: The implementation team at PayScale is part of the Service organization. We serve as the first point of contact for newly signed or upgrading clients by establishing client sites, providing access, and helping clients navigate the successful set up and population of their PayScale product of choice. We lead one-on-one product implementations in partnership with the client, Customer Success Managers, and Product Support as well as collaborate with the broader product implementation group to ensure timely implementation and drive early product value for new customers.

What You Do: The implementation specialist is the primary contact in the onboarding of new clients, partnering with and assisting clients with their tactical compensation administration initiatives within our proprietary compensation point solution software. The implementation manager coordinates implementation project initiatives of our client partners, ensuring that milestones/goals/deliverables are met.

Day-in-the-Life: As an Implementation specialist, a typical day may include the following…

  • Act as the primary internal and external contact for new clients via meetings and email.
  • Partner with and assist clients in data configuration and product user interface setup within the PayScale application.
  • Demonstrate system functionality throughout the course of the implementation process.
  • Work closely with Product Support team members to report & follow through on product support requests and bugs throughout implementation
  • Address any concerns and refer out of scope requests to the appropriate person(s) within PayScale.
  • Ensure client satisfaction and product/service adoption.
  • Establish relationships and ensure open communication channels across multiple functions.
  • Display a positive, service first attitude to internal / external clients.

First Year in Role: 

  • Month 1: Completed all orientation as well as training activities for at least one PayScale product and be ready to begin leading client facing interactions.
  • Month 3: The ability to independently run implementations on PayScale product supported. They will be able to autonomously trouble shoot most challenges and be familiar with resources, so they can self-sufficiently raise or pursue resolution as appropriate. 
  • Month 6: Will have subject matter expert knowledge on the implementation of the initial product assigned to them and will be cross training on implementing additional PayScale product offerings. 

Qualifications

Experience:

  • Experience in a customer facing role in a SaaS product organization required
  • Experience in product support, implementation, or project coordination required
  • Experience working with large data sets and Microsoft Excel required
  • Experience with Salesforce or similar CRM desired
  • Compensation and/or HRIS knowledge desired

Skills:

  • Ability to run full cycle implementation projects
  • Proven project management skills.
  • Ability to lead client meetings with confidence.
  • Intrinsic self-starter and problem solver, with demonstrated success in self-directed learning.
  • Ability to successfully collaborate with peers, managers, and clients while leading project-based tasks.
  • The highest ethical standards needed to protect the confidentiality of client and survey publisher data.
  • Strong communication skills (both verbal and written), and a commitment to accuracy, reliability, attention to detail, and client service.
  • Strong organizational skills to manage multiple timelines and complete tasks quickly within the constraints of timelines and budgets.
  • Basic or intermediate understanding of how relational databases work.
  • Compensation or HRIS knowledge a plus.

Tools:

  • Salesforce or similar CRM
  • MS Office to include Excel, Word, PowerPoint
  • Previous experience with compensation management software is a plus

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