XTN-D338440 | CLINICAL PROGRAM COORDINATOR

The Clinical Program Coordinator coordinates the implementation and ongoing operational functions for 
MedImpact Clinical Programs. Reviews program configurations to ensure adherence with design 
requirements. Performs analysis of completed configurations in a pre-production environment to ensure 
that they function as intended and meet client program requirements. Adheres to procedural and quality 
standards, including thorough and accurate documentation and testing protocols. 

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Identify, delineate and coordinate tasks, timelines, and deliverables to ensure effective and efficient 
implementation and management of clinical programs, products and services. In coordination with 
clinical program lead, identify the assignment of program task responsibilities to individual program 
team members. Programs/products include, but are not limited to, MedResults® Clinical Intervention 
Programs, the Personal Health Report Card™ and Medication Therapy Management (MTM) 
Programs;
• Serve as the primary administrator of the clinical programs post-sale;
• Collaborate with stakeholders to ensure that client program expectations are achieved through upfront clarification of specifications, design reviews, validation audits, and best practice coding 
guidelines;
• Analyzes implementation documents and identifies discrepancies, inaccuracies, anomalies, and 
unintended consequences. Makes recommendations and develops solutions to ensure the 
accuracy of program implementation;
• Ensures appropriate documentation of program implementation activities including completion of 
program configuration design, implementation/program checklist, test plans and test cases, and 
post-implementation reviews;
• Analyze and research solutions for operational, performance and service issues within clinical 
programs for alignment with operational goals and performance metrics

• Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of 
quality, and efficient use of resources to achieve program accuracy;
• Promotes continuous improvement by ensuring adherence to quality principles. Seeks out and 
actively participates in business initiatives that contribute to service excellence;
• Duties specific to MedResults® Clinical Intervention Programs:
o Coordinate product implementations for MedResults program
o Manage all deliverables and ensure all implementation and ongoing support timelines are 
met 
o Perform implementation functions (i.e. MedResults coding, QC, etc)
o Perform daily MedResults switch claims process
o Produce monthly MedResults reporting in a timely and accurate fashion

• Provide operational and administrative support to Health Services functional areas and ancillary 
business units, including Operations, Information Technology and Business Development to ensure 
timely completion of project tasks or product timelines

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty 
satisfactorily. The requirements listed below are representative of the knowledge, skill, 
and/or ability required. Reasonable accommodations may be made to enable individuals 
with disabilities to perform the essential functions.
Education and/or Experience 
Associates degree minimum; 3-5 years experience and/or education in product support, project 
coordination, and/or business analysis in health care or related environment; or equivalent combination of 
education and experience. 
Computer Skills 
To perform this job successfully, an individual should have knowledge of MS Office Suite. Knowledge of 
POS system highly desirable.
Certificates, Licenses, Registrations
Pharmacy Technician license preferred.
Reasoning Ability 
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral 
instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Mathematical Skills 
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common 
fractions, and decimals (basic math skills). Ability to compute rate, ratio, and percent and to draw and 
interpret bar graphs.
Language Skills 
Ability to read and comprehend basic instructions, and compose routine correspondence. Ability to 
effectively present information in one-on-one and small group situations to customers, clients, and other 
employees of the organization
Competencies
To perform the job successfully, an individual should demonstrate the following 
competencies:
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly 
and on time; Supports organization's goals and values.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens 
and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar.
Project Management - Develops project plans; Coordinates projects; Communicates changes and 
progress; Completes projects on time and budget; Manages project team activities.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes 
information skillfully; Develops alternative solutions; Works well in group problem solving situations; 
Uses reason even when dealing with emotional topics