XTN-FF36501 | ZOOM 281: ZOOM PHONE ENABLEMENT SPECIALIST

Functional overview

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

Duties and responsibilities

• Teach customers how to initially setup their Zoom Phone account and guide them through the admin capabilities.
• Help identify possible pain points for customers and suggest solutions on how their goals can be addressed within the ZP platform
• Review, teach and explain complicated call routing and how to set it up in an environment where there may be several ways to achieve the same goal
• Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations

Minimum qualifications

• Excellent communication and collaboration skills internally and client facing
• Time Management: ensuring your calendar’s appointments are scheduled, able to track issues and questions that come up, and keeping detailed notes of what has happened throughout the entire process
• Scheduling skills are required as a typical day could require multiple customer facing meetings, while juggling number ordering tickets, answering emails and updating notes in between each meeting can occur
• Ability to handle escalated issues and know when to escalate issues that require immediate attention
• Strong technical understanding of the Zoom portfolio
• Experience in handling Unified Communications platform
• Has general understanding of telephony porting process (preferred)
• Strong and effective customer communication skills
• CRM experience with Salesforce.com preferred
• Ability to deliver customized presentations and demonstrations via web conference
• 4+ years in customer focused role – post sales technical support
• Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred
• Self-motivated with the ability to dive right in, be effective and make a difference.
• Great interpersonal skills with a positive attitude