XTN-A8B6301 | ONBOARDING SPECIALIST

Eightcap is a dynamic online trading provider focused on delivering great trading tools and
professional trading insight to enable smarter trading. With a commitment to excellence and a
passion for delivering trading technology directly to clients and via our network of strategic
partners, we blend the agility of a fintech innovator with the trust and stability of a regulated
financial institution. Our mission is to empower clients to succeed in the markets through
seamless, secure, and intuitive trading experiences. With a fast-paced, collaborative, and
innovative culture, Eightcap continues to evolve as a leader in the online trading space.
The company is headquartered in Melbourne, Australia, with support offices in the UK, Cyprus,
Bulgaria, Guatemala, and the Bahamas.
Recently recognised as Broker of the Year 2024 at the Global Forex Awards, we pride ourselves on
innovation, outstanding customer service, and unwavering integrity in everything we do.

We are looking for an experienced Client Onboarding Administrator to support Eightcap’s growth
by managing the onboarding of new client accounts and maintaining accurate client information
across our systems. The ideal candidate will have a strong background in account administration
and client service, with a proven ability to deliver results in a fast-paced, detail-driven
environment. This role plays a key part in driving our mission to provide an exceptional experience
to both our clients and team

• ● Ongoing investment in your career development including technical
  and professional training
  ● Wellness and lifestyle perks like monthly corporate massages
  ● Perkbox Reward & recognition
  ● Drinks every Friday at 4pm
  ● Parental leave
  ● Staff referral bonus program
  ● Annual flu vaccinations
  ● Purchased leave
  ● Novated leasing options for vehicle financing and management
  ● Great CBD location with easy access to public transport
  ● Multicultural environment
  ● Collaborative team culture
  ● Being part of an exciting new project for the company
  ● Regular social activities

• ● Process new account applications and onboard new clients.
  ● Update and configure existing accounts according to internal requests.
  ● Work closely with the Sales team and ensure client needs are met.
  ● Respond to internal queries relating to account management.
  ● Respond to incoming application enquiries from the client via email.
  ● Ensure industry & company standards for AML/KYC are met.
  ● Provide assistance in the creation and implementation of new procedures and processes.

Essential:

● Computer literacy and above average data entry skills.
● Excellent written and verbal communication skills.
● Attention to detail.
● Able to multitask and prioritise tasks.
● Ability to think analytically and troubleshoot day to day issues.

Desired:

● Strong account management skill

● Previous experience in client onboarding.
● KYC/AML knowledge.