INT-F1B4512 | HUMAN RESOURCES DIRECTOR

Functional overview

KMC is looking for a People Experience Specialist who will be a part of the learning and engagement team of People and Culture. This role is primarily responsible for analysis, design, development and implementation of training and engagement programs for employees. This role is also responsible for ensuring that there are regular, applicable, and timely program offerings for external KMC employees. This position requires a dynamic yet strategic individual who is both knowledgeable and passionate about people programs. 

This position will design programs to support growth of KMC’s key accounts, a task which requires coordination with HR Business Partners, Account Managers, and clients, among others. The PEX Specialist must also be skillful in developing communications strategies, designing programs, creating instructional materials, utilizing available learning resources, among others, applicable for online, face-to-face, and hybrid setup. The PEX Specialist will also conduct relevant research, TNA, evaluation, and other data gathering techniques to ensure quality and effectiveness of programs.   

Duties and responsibilities

• Create robust e-learning, e-book, learning videos and other learning materials for KMC-University library of learning materials 
• Conduct human skills and communication skills training, as needed 
• Conduct training needs analysis and utilize available data in identifying learning gaps for specific target audiences. 
• Conduct focus group discussions with external employees in collaboration with Account Managers and HR Business Partners 
• Coordinate and align with internal contacts (HR Business Partners, Account Managers) and external contacts (Client Point-Of-Contact, Training Officers) to identify training needs of key accounts 

• Support growth of key accounts by customizing learning and engagement programs specific to their needs 
• Rollout optimized training per key account