XTN-8B9A550 | CUSTOMER PROGRAM ANALYST

The position requires individuals who are independent, good interpersonal skills, agile, adaptable and has a curious mind to be creative in issue resolutions. Nippon Express Group is a global organization with presence in all continents, and we seek diverse individuals who can work a cross geographical and cultural boundaries.

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

Operational Execution

·       Manage day‑to‑day operations to ensure smooth and efficient service delivery.

·       Process shipment billing aligned with the customer process and agreed billing frequency.

·       Ensure compliance with customer SOP and SOW.

·       Manage additional tasks assigned in support of customer program management.

Customer & Stakeholder Management

·       Manage customer escalations and collaborate with the Global Control Tower to drive timely resolution.

·       Coordinate regularly with internal teams to ensure alignment on operational requirements and deliverables.

Program Support & Reporting

·       Monitor program performance metrics and support continuous improvement initiatives.

·       Prepare reports, compliance tests, and documentation required for customer or internal reviews.

·       Support audits and quality checks to ensure data integrity and process compliance.

·       College graduate preferably related to supply chain or logistics.+

·       Freight forwarding experience 2-5 years

·       Familiar with Microsoft Office suite of applications, with emphasis on intermediate to advance Microsoft Excel skills.

·       Strong analytical skills and curious mindset for continuous improvements, not accepting status quo without validations.

·       Some experience in freight forwarding and/or logistics industry would be a plus.

·       Sufficient skill for researching and manipulation of data analysis.

·       Organized and ability to articulate thoughts.

·       Ability to perform under pressure and work with deadlines.

·       Fluent in written and spoken English.

·       Willing and able to work within the Australia time zone and Public Holidays as required by business operations

·       Methodological and has attention for details.

·       Discipline, independent and able to work with minimal supervision.

·       Agile and adaptable.

·       Pleasant personality and able to work with people across geographical and cultural boundaries.