XTN-0C83467 | PRODUCT OWNER- COUPA

Role Overview

The Product Owner - Coupa will serve as the day-to-day functional owner of Planet’s Coupa P2P environment. This role is critical in ensuring smooth system operations, user support, and continuous process improvement across the procurement lifecycle.

The successful candidate will possess strong practical experience in P2P, workflow maintenance, troubleshooting, and stakeholder engagement. While this is not a deep technical integrations role, the individual must be comfortable navigating system configurations and resolving issues tied to Coupa–NetSuite syncs.

Comprehensive health benefits
Work flexibly from anywhere in over 20+ workspace locations
Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

• Key Responsibilities

  1. Core System Administration (Day-to-Day Operations)

  · Maintain and administer the Coupa platform, ensuring the system remains stable and operational.

  · Manage user access, permissions, and approval workflows.

  · Oversee basic configuration changes, sandbox refreshes, and support bundle/update activities.

  · Support internal customers through ticket resolution, troubleshooting system and process-related issues.

  · Provide best-practice guidance and user enablement across all supported teams.

  2. P2P Functional Ownership

  · Serve as the primary functional SME for Coupa Procure-to-Pay (P2P).

  · Troubleshoot recurring sync issues between Coupa and NetSuite (via MuleSoft)—especially arising from incorrect data entry or mismatched fields.

  · Ensure all POs and invoices flow seamlessly through the system; escalate technical items to the integrations team when appropriate.

  · Assist in maintaining supplier profiles when required (supplier management familiarity helpful but not core to the role).

  3. Business Partnering & Stakeholder Engagement

  · Act as the internal customer-facing representative for all Coupa-related questions.

  · Conduct training sessions, demos, and support walkthroughs for new users or process updates.

  · Build strong relationships with functional stakeholders to understand operational requirements and pain points.

  · Gather business requirements for enhancements or process changes and translate them into functional specifications.

  4. Product Ownership Support (Future-growth Track)

  · Collaborate with management and business owners to execute the product roadmap.

  · Maintain the feature and enhancements backlog; ensure timely prioritization aligned with business needs.

  · Conduct first-level testing on changes before progressing to UAT.

  · Stay informed of Coupa’s latest product releases, system enhancements, and best practices and advise management on potential optimizations.

  · Act as liaison between:

  o Planet business stakeholders

  o Coupa Support / Coupa Compass

  o Coupa Account Manager

  · Represent the Coupa function in cross-functional conversations where P2P processes intersect with other systems.

Required Qualifications

Technical Skills

· 5–7+ years of relevant experience in Coupa, P2P systems, procurement technology, or similar ERP/S2P tools.

· Strong hands-on background with Coupa P2P module (required).

· Working knowledge of supplier management is considered a plus.

· Familiarity with integrations concepts; ability to troubleshoot issues tied to Coupa–NetSuite–MuleSoft but not expected to perform integration reconfigurations.

· Experience with workflow updates, role-based access, and functional configuration.

· Comfortable conducting functional testing and validating changes.

Soft Skills

· Excellent stakeholder communication and ability to work with business users across various functions.

· Strong analytical and problem-solving skills; proactive in proposing solutions rather than waiting for directives.

· Ability to work independently with minimal supervision requires autonomy and strong ownership.

· Strong documentation, training, and user support skills.

Work Schedule & Environment

· Required to follow Pacific Time zone working hours: 8:00 AM – 5:00 PM PT.

· Will work closely with cross-functional teams globally.