Job Openings
XTN-245E180 | BILLING ANALYST
About the job XTN-245E180 | BILLING ANALYST
JOB DESCRIPTION:
To assist with day to day billing operations. The ideal candidate will be able to address and respond to all customer inquiries in a timely fashion while delivering excellent customer services to both our customers as well as other internal teams.
DUTIES AND RESPONSIBILITIES:
- Respond to inbound customer inquiries within 24 hours
- Manage and research disputes and provide a resolution or escalate as needed
- Review Invoices and Customer account. Work closely with cross-‐functional organization to resolve and support customer-‐billing issues/inquires.
- Generate monthly customer billings and calculate invoice amounts as per contract terms
- Maintain remittance and keep accurate records of information within customers file in box • Obtain and organize tax exemption certificates
- Updating invoices which include updating address or include purchase orders
- Resolving customers billing disputes, corrections and send revised invoices
- Work collaboratively across the organization with teams internally
- Assist billing team as needed on special projects
SKILLS AND QUALIFICATIONS:
- Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking or equivalent.
- 3-4 years work experience (Billing)
- Excellent communication and written skills
- Experience in providing great customer service
- Experience in Netsuite, Salesforce and Box
- Intermediate Excel experience a plus
- Ability to manage high volume of inquires
- Knowledge of basic billing protocol
- Attention to detail
- Time management and organizational skills
- Ability to work independently and meet deadlines