XTN-3816613 | TECHNICAL WRITER

Arlo Technologies is seeking a talented and detail-oriented Technical Writer to join our Care Content Team. In this role, you will be responsible for creating, updating, and revising a wide range of customer-facing documentation, including quick-start guides (QSGs), user manuals, safety guides, regulatory documents, and other print and digital PDF materials that support Arlo's product ecosystem.

As a key contributor to the Care Content Team, you will also develop and maintain knowledge base articles that empower customers to self-serve, as well as create and optimize content for AI-powered chatbot experiences. Additionally, you will support the development and maintenance of content on Arlo's Support Website, helping to ensure customers have access to comprehensive, up-to-date resources across all digital support channels.

The ideal candidate is a creative self-starter who thrives in a fast-paced environment, takes ownership of their work, and brings a passion for translating complex technical concepts into clear, user-friendly content. If you enjoy working at the intersection of technology, design, and communication, we'd love to hear from you.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Documentation Development & Maintenance  

• Create, update, and revise quick-start guides, user manuals, safety guides, regulatory documents, and other PDF-based deliverables for Arlo products and services.
• Ensure all documentation adheres to established style guides, brand standards, and regulatory requirements.
• Enforce adherence to print specifications—including page dimensions, bleed, color profiles, and file formats—ensuring all printed materials meet production requirements and quality standards.
• Manage documentation timelines and deliverables to ensure on-time delivery of all materials in alignment with product launch schedules and project milestones.
• Work with Legal and Regulatory teams to ensure compliance documentation meets all applicable standards.
• Coordinate with Care, Marketing, and Sales teams to align documentation with product launches, campaigns, and support initiatives.
• Manage document version control and maintain an organized content repository.
• Coordinate translation and localization workflows.

Knowledge Base & AI Content

• Develop, update, and revise knowledge base articles to support customer self-service on Arlo's support platforms.
• Create and optimize content for consumption by AI-powered chatbot systems, ensuring accuracy and conversational readability.
• Analyze content performance metrics and customer feedback to identify opportunities for improvement.

Support Website Content

• Support the development, maintenance, and revision of content published on Arlo's Support Website.
• Collaborate with Care, Product, and Marketing teams to ensure Support Website content is accurate, current, and aligned with product releases and updates.
• Identify gaps in existing Support Website content and proactively develop new materials to improve the customer experience.

Visual & Design Support

• Create and design illustrations, diagrams, icons, and related artwork to enhance guides and documentation.
• Collaborate with the design and marketing teams to ensure visual consistency across all customer-facing materials.

• Bachelor's degree or equivalent experience. 
• 2–5 years of professional experience in technical writing, content development, or a related field.
• Proficiency in Adobe Creative Suite, specifically Adobe InDesign and Adobe Illustrator (required).
• Demonstrated experience producing print-ready and digital PDF documentation.
• Strong written and verbal communication skills in English.
• Experience writing knowledge base articles or online help content.
• Familiarity with content management systems, version control, and documentation workflows.
• Illustration, graphic design, or visual communication skills are a strong plus.
• Experience with consumer electronics or technology products is a plus.

Core Competencies

• Creativity – Brings fresh ideas and innovative approaches to content development.
• Attention to Detail – Produces consistently accurate, polished, and error-free documentation across all formats.
• Critical Thinking – Analyzes complex technical information and distills it into clear, logical, and user-friendly content.
• Customer Focus – Keeps the end-user experience at the center of every piece of content, anticipating customer needs and questions.
• Collaboration – Works productively with diverse, cross-functional teams across multiple time zones and disciplines.
• Initiative – Proactively identifies content gaps, process improvements, and opportunities without waiting for direction.
• Communication – Communicates clearly and effectively in both written and verbal formats with audiences at all levels.