XTN-9110545 | INSTRUCTIONAL DESIGNER

Talkdesk is a modern, cloud-native contact center platform-also known as Contact Center as a Service (CCaaS) —that empowers businesses to deliver seamless customer experiences across multiple channels using Al-driven tools and automation.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Develop new hire learning journeys using blended learning models (eLearning, live sessions, and coaching)
• Ensure journeys are role-specific and aligned with field expectations
• Support enablement managers in building experiences that meet ramp milestones
• Align onboarding content with systems access, tools training, and performance expectations
• Incorporate certification milestones and role readiness into content structure
• Coordinate with cross-functional teams to ensure content accuracy and alignment
• Iterate onboarding based on ramp KPIs, performance trends, and feedback from new hires and managers
• Conduct content audits to ensure material stays current
• Recommend updates based on product changes, process shifts, or sales strategy updates
• Monitor onboarding completion, certification, and time-to-productivity metrics
• Track learner satisfaction and onboarding NPS for each cohort
• Use data insights to improve effectiveness of onboarding journeys
• Partner with Enablement Managers to support the execution of onboarding programs
• Create or edit content in collaboration with subject matter experts
• Ensure consistency in tone, style, and instructional design standards across all materials

Education & Experience:

• Bachelor’s degree in Instructional Design, Education, Communications, or a related field
• 3–5 years of experience creating learning content for adult learners, preferably in a sales or revenue enablement setting
• Experience supporting onboarding programs and blended learning content development

Skills & Competencies:

• Strong instructional design skills with an understanding of adult learning theory and curriculum development
• Ability to turn subject matter expert input into structured, digestible, and engaging training content
• Comfortable working cross-functionally with enablement managers, sales leaders, and product teams
• Analytical mindset to use feedback and performance data for continuous improvement
• Excellent written communication and editing skills with attention to tone, structure, and clarity

Tools/Systems:

• Proficiency in eLearning development tools (e.g., Articulate Rise, Storyline, WorkRamp, Lessonly)
• Experience with LMS platforms and collaboration tools (e.g., Google Workspace, Confluence, Slack)
• Familiarity with content management platforms such as Highspot is preferred