XTN-FDB8631 | GPS BUSINESS | TECHNICAL WRITER

GPS Business/Technical Writer develops, writes, and edits a variety of client-facing materials, external stakeholder communications, process diagrams and descriptions, reference documents, business/technical presentations, and other materials for internal and external users. The position supports projects related to client implementations, internal operations, and client services. The position provides consultative support to the GPS team related to the use of best practices in communication development, and reviews and edits outbound communications developed by other team members prior to distribution. 

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Creates business documents and templates that meet specific internal and external requirements.
• Develops and/or edits outbound client communications for spelling/grammar, clarity, conciseness, and audience appropriateness (e.g., reading level, inclusion, vocabulary).
• Develops process descriptions/diagrams/guides, user guides and manuals, for internal/external audiences. Translates technical information into clear, consistent and accurate user communication.
• Supports implementations, operations, and client services administration through the development of document repository and content management solutions.  
• Supports process improvement initiatives and provides documentation needs within the department.

• Participates in developing training documents for standard tools/processes and on-boarding.
• Researches and evaluates new documentation tools and methods to improve documentation processes.
• Applies industry’s best practices.
• Facilitates process improvement and department standardization projects by serving in various capacities such as development, documentation, coordination, etc.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualifications:

• Extensive demonstrated ability to write effectively in all types of formats for all types of audiences.
• Experience in interviewing, sourcing, and other forms of research needed to develop business or technical content.
• Solid business acumen and the ability to digest and translate complex concepts into clear and understandable content.
• A good understanding of information technology and the Software Development Lifecycle (SDLC) with strong written and graphical communications skills.
• Understanding of and application of basic project management principles
• Must be highly organized, detail-oriented and able to juggle multiple on-going projects
• Adapt to changing requirements and project needs
• Work well in a team environment

Reasoning Ability      

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to author documents, reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies                                                      

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches information; Uses intuition and experience to complement information.

Design - Generates creative solutions; Translates concepts and information into written content and images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Verbal Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.