XTN-8BE1990 | CIVIL ENGINEER

Functional overview

     The Content Coordinator will be responsible for implementing and executing the content migration strategy for the HR Shared Services (HRSS) agent team (moving content from one system to another), ensuring content operations meet operational KPIs. In this highly collaborative role, you will ensure that content is accurately migrated and enhanced per strategy. 

Duties and responsibilities

• Support developing and implementing content frameworks and templates
• Migrate existing content to new content framework
• Review and update content for organization, searchability, usability and accuracy
• Work closely with the global HRSS operations expert and global content expert in coordination of the content migration. 
• Act as contact point for all content changes, updates and requirements for HRSS agent content during duration of project.

Minimum competencies

• Exceptional Word, Google Docs knowledge for formatting and content structure.  
• An excellent writer who can quickly understand and articulate what agents know and do; and distill complex process steps into simple, intuitive instructions. 
• A strong editor with the ability to deliver strong copywriting, editing, and impactful content. 
• Design thinking. An eye for effective UX / UI and a customer-centric mindset and full commitment to create a positive user experience
• Data-driven. Data-driven mentality and sound business judgment through strong analytical thinking.

Minimum qualifications

• Knowledge Management: 1+ years of experience in Knowledge/Content Management