XTN-E4DC129 | EVENT PLANNER

Functional overview

This position installs, configures, and maintains Linux operating systems. Analyzes and resolves problems associated with the operating system's servers, hardware, applications, and software

Duties and responsibilities

• Analyze incident trends.
• Identify root causes of incidents and make recommendations.
• Implement corrective actions via change control.
• Be proactive to anticipate issues or situations that impact service quality.
• Ensure that all effort has been made to identify root cause before engaging the DLs.
• Provide input to PAR process as required.
• Assess impact, benefit and risk of changes.
• Manage and co-ordinate change implementation.
• Review and close change requests.
• Work to agreed SLA and OLA targets.
• Follow documented elevation and escalation processes (refer Standard Incident Management document).
• Utilize case mastering to actively prevent SLA misses.
• Be part of Escalation as the 'escalation engineer' as per Critical Incident Management Processes.
• Inform Delivery Lead/Manager of any and all current escalations.

Minimum competencies

• Great working knowledge in technologies such as Web Services, ERP – SAP, PeopleSoft, DBA - SQL, Oracle DB, Network management and HP Open View Products).
• Good understanding of ITSM\ITIL processes Significant working experience in Security Management (with exposure/knowledge of SOX or ISO).
• Good working experience in Project Implementation/Management with solid track record in areas such as transition/transformation & process improvement projects.
• Must be able to demonstrate troubleshooting and problem-solving skills.
• Excellent understanding of ITSM/ITIL processes.

Minimum qualifications

• Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master's Degree, Computer Science/Information Technology or equivalent.
• Formal IT qualification (CISSP, ITIL/ITSM, PMP, Project Mgmt., ISO, Unix Advanced Certifications) is a must.
• At least 5-6 years of experience within IT Operations, infrastructure services support (such as Systems and Network management, Project management/Project work/implementation, Process Management & multi-site/multi-country operations management, excellent communication skills), operations and end user support.
• At least 3-4 years of technical knowledge of the applicable platform that you will be responsible for: Unix/Linux/VMS technologies (e.g., HP-UX, Sun Solaris, AXI, RH/Suse Linux, OpenVMS, Oracle Linux, etc).