INT-62EF665 | CUSTOMER SUCCESS MANAGER

Functional Overview:

 As an Enterprise Solutions Senior Relationship Manager of the team your main objective is to work closely with the Enterprise Solutions VP/Head to generate leads, identify opportunities, increase Pipeline establish client relationship and assist in Build To Suit (BTS) project management and implementation.

• Ambitious and creative people with strong interpersonal, communication and presentation skills who should be driven and motivated. Strong command of English is also a must.
• Career advancement is important to us and should also be important to the people we take on.
• The candidate should be able to increase KMC Solutions client’s portfolio to interact directly with Sales team and Marketing team.

Duties and Responsibilities:

 Enterprise Workplace Solutions Manager’s main role structure

• Workplace Solutions Manager will report directly to the Head of Enterprise Solutions (VP)
• Prepare Powerpoint presentations and sales displays for Enterprise Solutions

Coordination with Site Visit with Clients for Enterprise Solutions

• Contact/ Coordinate/ Follow up with clients regarding the on­going BTS engagements or even on potential BTS opportunity in the pipeline.
• Attend client meetings with Enterprise Solutions (VP) for pitches
• Developing quotes and proposals (but Head of Enterprise Solutions/VP takes on full accountability of the Costing/ P&L)
• Documents all notes from client’s meetings regarding requirements, design and build details (during implementation)
• Attend and coordinate internal meetings as well as supplier meetings (design and implementation proper)

 Outbound Lead Generation

• Attending networking events to develop new potential BUILD­ TO ­SUIT leads.
• Maintain and grow business by interacting with top 1000 Corporations.
• Utilizing LinkedIn Premium to generate and develop client leads and relationships.
• Developing new Accounts by responding promptly and proactively to inquiries through personal network.
• Seeking referrals by expanding relationships with existing clients.
• Attending client meetings
• Achieving targets: Target is PHP______
• Ensuring necessary actions are undertaken by the account team
• Leading project management activity including event planning
• Using an existing network of industry contacts to generate new business
• Dealing with all aspects of a targeted outbound sales campaign
• Outbound calls to new potential customers
• Active presence on social networks to develop new client leads and relationships
• Assist in developing and executing strategic recommendations that drive revenue
• End to end sales activities for own Serviced Office, BCP, Disaster Recovery leads (Staff­leasing leads should be handed over to VP for Sales for assignment)

 Minimum Competencies:

• Strategic, creative, motivated and independent
• Ability to establish rapport with potential customers
• Strong work ethic with an ability and willingness to execute a high volume of calls/emails
• Ability to quickly learn and apply new marketing and business development techniques
• Pleasing personality and ability to work well with all departments within KMCS

Minimum Qualifications:

• Bachelor’s degree (or equivalent)
• With at least 5-year Sales experience
• Must be good with numbers, internet-savvy, and enjoy winning business
• Strong conversational skills and high level of spoken and written English competency
• Has an experience or background on Fit-out and Construction, Design and Build & Project management