The Lead Tools Support Engineer will play a crucial role in supporting engineering project teams through effective management of ALM (Application Lifecycle Management) tools. This position involves rolling out tools, configuring them according to project and business needs, and providing training. As the first point of contact for user management and troubleshooting, you will coordinate with IT on ALM tool-related topics.

Company Culture and Environment

Our company fosters an inclusive environment that values individual differences, promoting support, belonging, and trust. We encourage clear communication, relationship-building across functions, accountability, and innovative thinking to drive growth and improve processes.

Career Growth and Development Opportunities

We believe in inspiring growth through coaching, feedback, and mentorship. Employees have the opportunity to develop their skills, advance their careers, and contribute to the development of others within the organization.

Detailed Benefits and Perks

While specific benefits are not mentioned, the emphasis on professional development and an inclusive culture suggests a supportive work environment. Employees can expect opportunities for continuous learning and collaboration.

Compensation and Benefits

• Competitive salary based on experience
• Flexible working arrangements (Hybrid - 3 days a week onsite)
• Opportunities for professional development and training
• Supportive team environment

Why you should apply for this position today

This role offers the opportunity to make a significant impact within the organization by enhancing engineering tools and processes. You will work with a dynamic team and contribute to the success of various engineering projects while developing your skill set in a supportive environment.

Skills

• Strong administrative skills in Micro Focus ALM/QC/Octane
• Excellent organizational and time management abilities
• Proficient in VB scripting and Micro Focus QC/ALM OTA API
• Solid analytical and problem-solving skills
• Ability to handle multiple priorities and adapt quickly
• Effective written and verbal communication skills
• Experience in developing SQL queries
• Knowledge of tool configuration and customization

Responsibilities

• Administer Micro Focus ALM/QC server licenses
• Create new users and projects
• Monitor tool usage and prepare reports
• Customize Quality Center and support engineering teams
• Train users on ALM tools and develop training materials
• Serve as the first point of contact for user-related issues
• Support engineering teams with tool-related scripting and automation
• Conduct administrative tasks for application maintenance
• Implement new patches and validate upgraded environments
• Integrate ALM with third-party tools
• Develop workflows and project configurations
• Proactively manage shared tools and services
• Identify and mitigate project risks

Qualifications

• Minimum of 6 years of related experience
• Bachelors degree preferred or equivalent experience
• Proven experience in managing licenses, creating users, and setting up projects
• Experience in customizing user roles, workflows, and project entities
• Strong scripting and automation skills
• Proficiency in SQL query development
• Ability to integrate ALM with various tools

Education Requirements

• Bachelors degree in a relevant field preferred

Education Requirements Credential Category

• Computer Science, Engineering, or related field

Experience Requirements

• At least 6 years of relevant experience in ALM tool administration and support
• Proven track record in project migration and management
• Experience with ALM tool configuration and best practices

Why work in Coppell, TX

Coppell is a vibrant community offering a mix of suburban tranquility and urban accessibility. With great schools, parks, and recreational opportunities, it provides a fantastic quality of life. The area boasts a strong job market and is conveniently located near Dallas, allowing for easy access to a variety of cultural and entertainment options.

Employment Type: Contractor

Education Level: Bachelor's degree

Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions):

1. Do you have Experience in managing licenses, creating users, and setting up projects.

2. Do you have Micro Focus ALM/QC/Octane Administration experience

experience

3. Do you have Customization of user roles, workflows, and project entities experience

4. Do you have Cross-project customization and template development experience

5. Do you have Scripting and Automation experience

6. Do you have Proficiency in VB scripting and Microfocus QC/ALM OTA API.

7. Do you have Experience with automating repetitive tasks and tool-related scripting.

8. Do you have SQL Query Development experience

9. Do you have Ability to write and execute SQL queries for data extraction, reporting, and customization

10. Do you have Experience integrating ALM with Micro Focus and third-party tools.

11. Do you have Tool Configuration and Customization experience

12. Do you have the Ability to configure dashboards, develop custom reports, and create workflow designs.

13. Do you have Proactive monitoring of ALM environments, servers, databases, and license usage experience

14. Do you have Project Migration and Management experience

15. Do you have Experience migrating projects to newer versions of ALM and maintaining ongoing usage.

16 Must be a US Citizen or Green Card holder.