Tools Support Engineer - Tampa

The Tools Support Engineer position is a vital role in our organization, focusing on Application Lifecycle Management (ALM) tool customization, support, and configuration. This position reports to the Direct Delivery (DPO COE) organization and provides essential support to engineering project teams, facilitating tool rollouts, configurations, and training to meet project and business needs. The ideal candidate should possess strong interpersonal skills and the ability to work independently while effectively collaborating across functional and geographic boundaries.

Company Culture and Environment

We foster an inclusive culture where individual differences are embraced, creating an environment of support and trust. Our team values clear communication, relationship building, and accountability, ensuring everyone can contribute to enterprise results and personal growth.

Career Growth and Development Opportunities

This role provides opportunities for professional development through coaching, mentorship, and training. By collaborating with various engineering teams and IT departments, you can cultivate new skills and advance your career within the organization.

Detailed Benefits and Perks

While specific benefits are not listed, the role implies an environment supportive of professional development, including training and mentorship opportunities that contribute to career advancement.

Compensation and Benefits

• Competitive salary based on experience
• Opportunity for hybrid work (3 days onsite)
• Professional development and training opportunities

Why you should apply for this position today

This position offers a unique chance to work in a pivotal role that directly supports engineering teams and enhances project success through effective ALM tool management. You will have the opportunity to make a significant impact while collaborating with diverse teams in a dynamic work environment.

Skills

• Strong experience with ALM tools such as Microfocus QC, ALM, or Octane
• Proficiency in configuring user roles, entities, workflows, alerts, dashboards, and reporting modules
• Analytical and problem-solving skills to resolve ALM tool issues
• Knowledge of SQL for data querying and scripting for task automation
• Ability to manage upgrades, patches, and migrations across multiple projects
• Strong written and verbal communication skills
• Excellent organizational and time management skills

Responsibilities

• Provide tools support for ALM, including troubleshooting and issue resolution
• Create and manage new users and projects within ALM tools
• Monitor and report on tool usage, ensuring optimal performance
• Customize and configure ALM tools to meet project requirements
• Collaborate with engineering teams to deploy tools and support project needs
• Develop workflows, templates, and configurations to streamline processes
• Assess and mitigate risks associated with tool usage and project performance

Qualifications

• Proven experience with ALM tools customization and configuration
• Strong analytical skills and ability to resolve technical issues
• Excellent communication and interpersonal skills
• Demonstrated ability to handle multiple priorities in a fast-paced environment
• US Citizen or Green Card holder

Education Requirements

• Bachelors degree in Computer Science, Information Technology, or a related field preferred

Education Requirements Credential Category

• Bachelors degree preferred, but relevant experience will be considered

Experience Requirements

• Significant experience in a tools support role, specifically with ALM tools
• Experience in project management, tool deployment, and user training
• Familiarity with SQL and scripting for automation tasks
• Ability to effectively collaborate with engineering and IT teams

Why work in Tampa, FL

Tampa offers a vibrant mix of culture, outdoor activities, and a growing tech scene, making it an attractive place to live and work. With its beautiful beaches, rich history, and diverse community, Tampa provides a well-rounded lifestyle that supports both personal and professional growth.

Employment Type: Contractor
 Education Level: Bachelor's degree

Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions):

1. Do you have strong experience with ALM tools like Microfocus QC, ALM, or Octane, including tool setup, customization, and maintenance.

2. Do you have the ability to configure user roles, entities, workflows, alerts, dashboards, and reporting modules to meet project-specific requirements.

3. Do you have proficiency in identifying and resolving issues related to ALM tools, including user access, system performance, and integration problems.

4. Do you have knowledge of SQL for querying data and experience with scripting to automate tasks within ALM tools.

5. Do you have experience in deploying and integrating ALM tools across multiple projects, including managing upgrades, patches, and migrations.

6. Do you have the ability to work effectively with engineering teams, project managers, and IT departments to ensure smooth tool deployment and usage.

7. Do you have strong written and verbal communication skills to provide clear instructions, training, and updates to users and stakeholders.

8. Do you have experience in monitoring tool usage, generating reports, and ensuring optimal performance of ALM tools across projects.

9. Do you have the ability to assess and mitigate risks related to tool usage and project performance.

10. Do you have strong organizational and time management skills to handle multiple projects across different time zones and ensure timely execution.

11. Must be a US Citizen or Green Card holder.