Senior System Engineer - Lansing

DTMB Network Services is seeking a highly skilled Senior System Engineer to join our team. The successful candidate will be responsible for providing design, engineering, technical implementation support, process design, and service design package documentation for the Cisco Unified Contact Center Express (UCCX). This role requires expertise in enhanced call routing and call center agent/supervisor functional requirements. The Senior System Engineer will also provide Level 2 and 3 technical support, training, and knowledge transfer to the Telephony Services staff. Additionally, the role includes engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).

Must be a US Citizen or Green Card holder.

Career Growth and Development Opportunities

This position offers unique opportunities for professional growth as you will gain expertise in advanced telephony solutions and collaborate with experienced team members. You will also have the chance to train and mentor others, further enhancing your leadership skills.

Detailed Benefits and Perks

• Hybrid working model with 2 days onsite in Lansing, MI
• Opportunities for training and knowledge transfer
• A collaborative team environment
• Support for continuous learning and skill development

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous vacation and paid time off policy
• Flexible working hours

Why you should apply for this position today

This role offers a chance to be part of a dynamic team at the forefront of telephony technology. By joining DTMB Network Services, you will directly contribute to innovative solutions that enhance communication services and improve user experiences in the state of Michigan.

Skills

• Cisco Unified Contact Center Express (UCCX): 5+ years of experience
• Cisco Unified Communications Manager (CUCM): 5+ years of experience
• Cisco Unity Connection (CUC): 5+ years of experience
• Proven experience in designing and implementing Cisco telephony solutions
• Strong problem-solving skills and the ability to work independently
• Excellent communication and interpersonal skills
• Ability to train and mentor team members effectively

Responsibilities

• Design and implement solutions for Cisco Unified Contact Center Express (UCCX) to meet enhanced call routing and call center functional requirements.
• Provide Level 2 and 3 technical support for UCCX, CUCM, and CUC.
• Develop process design and service design package documentation.
• Conduct training sessions and knowledge transfer to Telephony Services staff.
• Collaborate with team members to ensure seamless integration and operation of telephony systems.
• Troubleshoot and resolve complex technical issues related to UCCX, CUCM, and CUC.
• Stay updated with the latest industry trends and technologies to enhance service delivery.

Qualifications

• Proven experience in designing and implementing Cisco telephony solutions.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication and interpersonal skills.
• Ability to train and mentor team members effectively.

Education Requirements

• Bachelors degree in a relevant field is preferred but not explicitly stated.

Education Requirements Credential Category

• Relevant technical certifications (if applicable) may be beneficial but are not explicitly required.

Experience Requirements

• Minimum of 5 years of experience in Cisco Unified Contact Center Express (UCCX), Unified Communications Manager (CUCM), and Unity Connection (CUC).

Why work in Lansing, MI

Lansing, MI, is a vibrant city that offers a mix of urban and natural attractions. The city is home to a robust community, rich cultural heritage, and various recreational opportunities. As the capital of Michigan, Lansing provides a unique environment to work in government-related projects and initiatives that positively impact the community.

Employment Type: Contractor
Salary: $53.00 Per Hour
Education Level: Bachelor's degree

Required Knowledge, Skills, and Abilities: (Companies ATS Questions):

1. Do you have Cisco Unified Contact Center Express (UCCX): 5+ years of experience

2. Do you have Cisco Unified Communications Manager (CUCM): 5+ years of experience

3. Do you have Cisco Unity Connection (CUC): 5+ years of experience

4. Do you have proven experience in designing and implementing Cisco telephony solutions.

5. Do you have strong problem-solving skills and the ability to work independently.

6. Do you have excellent communication and interpersonal skills.

7. Do you have the ability to train and mentor team members effectively.

8. Must be a US Citizen or Green Card holder.