General Manager - Aviation Lounge

The Virgin Atlantic Clubhouse at LAX is seeking a General Manager (GM) with experience in managing airport lounge operations at a senior level. This role demands prior GM-level or director experience in upscale lounge environments within airport settings. The successful candidate will engage in culture training with Virgin Atlantic, including a week at the Virgin headquarters in England and additional training at various lounges on the East Coast.

This highly hands-on role requires managing all operational aspects, including payroll, HR, inventory, and daily guest interactions, while actively participating in all operations. A strong background in upscale service is essential, as the GM will lead a team to provide an exceptional guest experience in a luxurious environment.

Company Culture and Environment

Sodexo Live! promotes a culture that values customer service excellence and employee engagement. The work environment is dynamic and collaborative, focusing on delivering high-quality services that reflect Virgin Atlantics luxury brand.

Career Growth and Development Opportunities

The successful candidate will receive extensive training and the opportunity to develop leadership skills while managing a dedicated team. This role provides a platform for career advancement within a prestigious organization in the hospitality sector.

Detailed Benefits and Perks

• Salary up to $110,000, with flexibility for exceptional candidates
• $5,000 relocation sign-on bonus paid after 30 days
• Opportunities for training and professional development
• Engaging work environment in a luxury lounge setting

Compensation and Benefits

• Competitive salary based on experience
• Relocation bonus for eligible candidates
• Comprehensive training programs

Why you should apply for this position today

This is an extraordinary opportunity to lead the Virgin Atlantic Clubhouse at LAX, set to open in March 2025. You will be a pivotal figure in delivering a unique guest experience and managing operations that reflect luxury and quality. If you are passionate about hospitality and have the skills to elevate service standards, we encourage you to apply.

Skills

• Proven leadership and management skills
• Extensive experience in food, beverage, and culinary services
• Strong attention to detail and commitment to customer service excellence
• Ability to manage multiple priorities in a high-paced environment
• Experience with automated food inventory and management systems

Responsibilities

• Oversee daily food operations to ensure high-quality service
• Achieve company and client financial targets
• Develop strong client and customer relationships
• Coach, mentor, and develop frontline staff
• Ensure compliance with food safety programs and regulatory standards
• Actively engage in hands-on daily service operations

Qualifications

• 5+ years of management experience
• 5+ years of functional experience in food and beverage services
• Experience managing high-end food and beverage outlets
• Proven success in leadership roles within upscale hospitality environments

Education Requirements

• Bachelors Degree or equivalent experience preferred

Education Requirements Credential Category

• Bachelors Degree or equivalent experience in hospitality management or related field

Experience Requirements

• Minimum of 5 years management experience in an upscale hospitality setting
• Experience with automated food inventory and management systems
• Must be able to pass a TSA background check and obtain an LAX Airport Badge

Why work in Los Angeles County, CA

Los Angeles County offers a vibrant and diverse culture, with a world-renowned culinary scene and numerous recreational opportunities. The city is known for its rich history, entertainment industry, and beautiful weather, making it an attractive location for both personal and professional growth. Living and working in Los Angeles provides a unique blend of urban and coastal lifestyles, ideal for those seeking an exciting career in hospitality.

Employment Type: Full-Time

Education Level: Bachelor's degree

Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions):

1. Do you have a Bachelors Degree or equivalent experience.

2. Do you have 5 years of Management experience.

3. Do you have 5 years of functional experience.

4. Do you have extensive experience in food, beverage, and culinary services.

5. Do you have experience managing food and beverage outlets at a high-end hotel, private club, or other upscale hospitality venue.

6. Do you have experience with automated food inventory, ordering, production, and management systems, as well as menu graphics programs.

7. Are you able to pass a TSA background check and obtain an LAX Airport Badge.

8. Must be a US Citizen or Green Card holder.