The Lead Tools Support Engineer will be instrumental in assisting engineering project teams with ALM (Application Lifecycle Management) tool-related topics. This position involves rolling out tools, configuring them to meet project and business needs, and providing training. As the first point of contact for user management and troubleshooting, you will coordinate with IT on ALM tool issues, ensuring an efficient and effective tool usage across various projects.

Company Culture and Environment

The company promotes a culture of collaboration and support, encouraging employees to embrace individual differences and create an environment of belonging and trust. A focus on clear communication, relationship building, and ownership fosters a team-oriented atmosphere.

Career Growth and Development Opportunities

The role provides opportunities for professional advancement through mentorship, coaching, and the development of new skills, particularly in tool administration and project management. Employees are encouraged to seek growth and take ownership of their career paths.

Detailed Benefits and Perks

• Competitive salary based on experience
• Comprehensive health benefits
• Flexible working hours with a hybrid work model
• Opportunities for continuous learning and professional development
• Supportive work environment fostering collaboration and innovation

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Flexible working hours
• Opportunities for professional development

Why you should apply for this position today

If you are looking to make a significant impact in your role and work with a dynamic team on cutting-edge tools in a supportive environment, this position is for you. By joining us, youll be at the forefront of enhancing project efficiency and contributing to the success of engineering teams across the organization.

Skills

• Experience in managing licenses, creating users, and setting up projects
• Proficiency in Micro Focus ALM/QC/Octane administration
• Ability to customize user roles, workflows, and project entities
• Experience in cross-project customization and template development
• Knowledge of scripting and automation
• Proficiency in VB scripting and Micro Focus QC/ALM OTA API
• Experience with SQL query development and execution
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills

Responsibilities

• Administer QC server licenses and create new users/projects
• Monitor usage and generate reports
• Provide customization support for Quality Center
• Collaborate with engineering teams on ALM tool-related topics
• Develop training materials and train users on ALM tools
• Serve as first point of contact for users regarding ALM issues
• Create tool-related scripts and automate repetitive tasks
• Extract charts and dashboards from ALM tools for engineering teams
• Support the Configuration Manager and other managers with audit reports
• Pilot new tools and perform tests before rollouts
• Proactively monitor shared tools services and manage administrative tasks

Qualifications

• Minimum of 6 years of related experience
• Bachelors degree preferred or equivalent experience
• Proven ability to coordinate activities with various technical teams
• Demonstrated ability to communicate effectively with technical and non-technical audiences

Education Requirements

• Bachelors degree in a related field preferred

Education Requirements Credential Category

• Bachelors degree or equivalent experience

Experience Requirements

• At least 6 years of experience in ALM tool administration and support
• Demonstrated experience in project management and tool integration
• Proven experience in scripting and automation of tasks

Why work in Tampa, FL

Tampa offers a vibrant lifestyle with a mix of cultural and recreational opportunities. Known for its warm climate and beautiful coastlines, the city provides an inviting environment for outdoor activities and a range of dining and entertainment options. Additionally, Tampas growing tech scene presents numerous opportunities for professional growth and networking.

Employment Type: Full-Time

Salary: $50.00 Per Hour

Education Level: Bachelor's degree

Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions):

1. Do you have Experience in managing licenses, creating users, and setting up projects.

2. Do you have Micro Focus ALM/QC/Octane Administration experience

3. Do you have Customization of user roles, workflows, and project entities experience

4. Do you have Cross-project customization and template development experience

5. Do you have Scripting and Automation experience

6. Do you have Proficiency in VB scripting and Microfocus QC/ALM OTA API.

7. Do you have Experience with automating repetitive tasks and tool-related scripting.

8. Do you have SQL Query Development experience

9. Do you have Ability to write and execute SQL queries for data extraction, reporting, and customization

10. Do you have Experience integrating ALM with Micro Focus and third-party tools.

11. Do you have Tool Configuration and Customization experience

12. Do you have the Ability to configure dashboards, develop custom reports, and create workflow designs.

13. Do you have Proactive monitoring of ALM environments, servers, databases, and license usage experience

14. Do you have Project Migration and Management experience

15. Do you have Experience migrating projects to newer versions of ALM and maintaining ongoing usage.

16 Must be a US Citizen or Green Card holder.