Technical Support Specialist I Bilingual French - Canadian

The Technical Support Specialist I Bilingual French-Canadian plays a crucial role in providing technical assistance and resolving analytical issues for customers. This position requires a technically trained and self-motivated individual capable of identifying and resolving complex problems through telephone diagnostics. Responsibilities include conducting high-level online and remote diagnostics to maintain customer satisfaction, interfacing with Technical Support leadership, and generating necessary reports. The specialist also participates in procedural planning, sells consumable items and non-contract technical services, and prepares documentation to support diagnostic needs.

Company Culture and Environment

The work environment emphasizes technical proficiency and customer satisfaction, as well as teamwork and collaboration with different departments to enhance customer support. The company values self-motivation and encourages employees to stay current with technology in a dynamic and evolving field.

Career Growth and Development Opportunities

This position opens up opportunities for advancement within the technical support field. With experience in troubleshooting and customer service, employees can progress to higher-level technical roles or managerial positions, enhancing their career trajectory within the company.

Detailed Benefits and Perks

While specific benefits were not detailed in the job description, positions like this typically offer competitive salary packages, healthcare benefits, and opportunities for continuous learning and professional development.

Compensation and Benefits

• Competitive salary based on experience
• Health benefits
• Opportunities for training and skill development

Why you should apply for this position today

This role is an excellent opportunity to work in a supportive environment that values technical skills and customer satisfaction. By joining this team, you can enhance your problem-solving abilities while contributing to meaningful customer interactions. Make an impact on customer experiences while working in a dynamic and rewarding position.

Skills

• Bilingual in French-Canadian
• Proficient in telephone diagnostics and troubleshooting
• Strong communication and interpersonal skills
• Knowledge of LAN/Ethernet
• Proficient keyboarding skills
• Solid background in hardware, software, terminal emulation, and SCSI devices
• Experience with UNIX or Windows-based operating systems
• Self-motivated with a keen interest in keeping up with technology

Responsibilities

• Conduct high-level online and remote diagnostics
• Maintain customer satisfaction through effective problem resolution
• Interface with Technical Support leadership as needed
• Analyze product trends affecting customer support
• Participate in procedural planning
• Generate reports as required
• Prepare documentation to support diagnostic activities
• Perform other miscellaneous duties as assigned

Qualifications

• Minimum two-year degree or equivalent course experience in computer science/equipment or electronics
• 2-3 years experience in field service/support
• Minimum of 1 year telephone diagnostic/troubleshooting experience preferred
• Technical sales experience
• Proven strength in troubleshooting and problem resolution

Education Requirements

• Minimum of a two-year degree or equivalent course experience in computer science/equipment or electronics

Education Requirements Credential Category

• Associate Degree or equivalent technical certification

Experience Requirements

• 2-3 years of experience in field service/support
• Minimum of 1 year in telephone diagnostics or troubleshooting

Why work in Brecksville, OH

Brecksville offers a community-oriented environment with access to beautiful parks, nature trails, and recreation facilities. Known for its excellent school systems and family-friendly atmosphere, Brecksville also provides a convenient location with close proximity to major urban centers, ensuring plenty of opportunities for work-life balance.

Employment Type: Full-Time
Education Level: Bachelor's degree

Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions):

1. Are you Bilingual French-Canadian

2. Do you have a minimum two-year degree or equivalent course experience in computer science/equipment or electronics.

3. Do you have 2-3 years experience in field service/support.

4. Do you have a minimum of 1 year telephone diagnostic/troubleshooting experience preferred.

5. Do you have Technical sales experience.

6. Do you have working knowledge of LAN/Ethernet required.

7. Are you proficient keyboarding skills.

8. Do you have strong background in hardware, software, terminal emulation, and SCSI devices.

9. Do you have proven strength in UNIX or Windows based operating system.

10. Are you capable of troubleshooting to resolution most problems with products supported.

11. Are you self-motivated to keep current with technology.

12. Must be a US Citizen or Green Card holder.