Service Technician - Alpharetta

The Service Technician role is essential for performing repair, calibration, conversion, field service, training, and demonstration activities at both ITH and customer/field locations. This position requires travel as scheduled for work at offsite locations and also encompasses general tasks associated with toolbox fabrication and inventory management, providing backup support to other roles as needed.

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Opportunities for professional development and continuous learning
• Flexible working hours
• Paid time off and holidays

Why you should apply for this position today

This position offers a unique opportunity to engage in hands-on technical work while traveling and interacting with customers. By joining our team, you will contribute to a dynamic environment that values efficient service and customer satisfaction, enabling you to make a significant impact on our clients operations.

Skills

• Ability to perform repairs and calibrations accurately
• Proficiency in customer service interactions
• Strong organizational and multitasking skills
• Ability to follow oral and written instructions
• Capability to maintain a high level of quality work
• Ability to work in a team-oriented environment
• Physical ability to lift up to 50 lbs unassisted and climb ladders

Responsibilities

• Repair and service ITH tools in both shop and field settings
• Travel (up to 40% of the time) to customer sites for field service work and training
• Enter repair information into the computer and track parts usage
• Modify and prepare toolboxes for ITH tool kits
• Pack and unpack ITH booth and tools for trade shows
• Maintain inventory records and assist with physical inventory counting
• Interact with customers to provide service and support
• Perform product conversions according to production orders as required

Qualifications

• Must be a US Citizen or Green Card holder
• Valid drivers license required
• Ability to rent cars while traveling

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• High school diploma or equivalent

Experience Requirements

• Previous experience in a service technician role or similar field preferred
• Experience with tools and repair work is advantageous

Company Culture and Environment

The company fosters a collaborative and professional atmosphere, encouraging teamwork and effective communication. Employees are expected to maintain a high level of quality and professionalism while interacting with supervisors, co-workers, and customers.

Career Growth and Development Opportunities

The role allows for substantial professional development through hands-on training, interaction with diverse clients, and opportunities to enhance technical skills in a supportive environment.

Why work in Johns Creek, GA

Johns Creek is a vibrant community known for its excellent schools, parks, and recreational activities. The area offers a comfortable lifestyle with a blend of suburban tranquility and urban convenience, making it an ideal location for both work and leisure.

Employment Type: Full-Time
Education Level: High school diploma or equivalent

Required Knowledge, Skills, and Abilities: (Companies ATS Questions):

1. Are you able to routinely hear, see, and talk to effectively communicate in person and by telephone with supervisors, co-workers, and customers

2. Are you able to frequently and accurately work on several tasks at the same time within assigned deadlines

3. Can you read and understand written documents and data

4. Can you read, understand, and follow written and oral instructions

5. You must be able to lift 50 lbs unassisted

6. You must must be able to climb ladders and scaffolding

7. You must have a valid driver's license

8. You must be able to rent cars while traveling

9. Must be a US Citizen or Green Card holder.