Senior Service Business Operations Specialist

Team Segment : Solutions Business

We are seeking a detail-oriented and well-organized Service Business Operations - Senior Specialist to join our Business Operations team. In this role, you will support and assist cross teams i.e., Solution Program Managers, regional PMs, Legal, Finance, and Engineering to ensure accurate and efficient monthly billing execution, assist in streamlining quotation logic, and help maintain operational workflows that support our enterprise delivery.

You will play a critical role in ensuring billing accuracy, financial process alignment, quotation sanity-checks, 3rd party service contractual management, and stakeholder accountability, helping the business run with greater efficiency, transparency, and profitability. Performance indicators for this role will include billing accuracy and timeliness, implementation of process support and cross-functional collaboration feedback.



Responsibilities:

Billing & Invoicing Ownership

• Manage Enterprise customers regular/monthly billing statements and invoices on a fixed schedule (1st, 2nd, 3rd day of each month, may occasionally require work on weekends or holidays)
• Collect and validate input from multiple teams (traffic reports, usage data, etc) to produce billing documentation aligned with contract terms and service status.
• Ensure proper financial documentation, audit readiness, and operational compliance across billing and quoting workflows. Billing scope typically covers streaming traffic, platform maintenance fees, and licensing charges.

Third-Party Software Contract Management

• Assist in tracking and organizing third-party software contractual terms for service integration.
• Coordinate internal approvals, documentation, and contract tracking for software tools or external vendors. Experience with tools such as Google Sheets, ERP systems, Tableau, Looker, Notion, or Jira is highly preferred.

Operational Process Optimization

• Cross-team collaboration process optimizations through maintaining SOPs and implementing automation/AI tools.
  

Financial & Quotation Operations Support

• Assist in reviewing and maintaining internal quotation templates and pricing logic to ensure market fit, profitability, and consistency.
• Collaborate with Solution Program Managers and Sales to perform commercial validation on new development quotations and pricing assumptions.
• Provide basic feedback into pricing tier structures, bundled service logic, and margin opportunities. Ensure quotation standards are aligned with service offerings, delivery expectations, and operational realities.
  

Program Support Flexibility:

• Support Solution Program Managers in regular operational tasks (e.g., project documentation, status tracking, cost validation) to ensure smooth customer engagement and delivery continuity.
• Adhoc support including ISO 27001/ISMS compliance, asset management.

Requirements:

• Bachelors degree in Business, Finance, Accounting, or a related field.
• 2+ years of experience in business operations, billing, sales operations, or financial project coordination in software, tech, or streaming industries.
• Experience with quotation and billing workflows, pricing models, and cost management in B2B environments.
• Strong attention to detail, analytical thinking, and structured process development.
• Familiar with using Google Sheets to modify the formulas as needed.
• Excellent written and verbal communication skills in Chinese and English are required. The role involves regular English billing documentation and collaboration with international teams, including English/Japanese-speaking Regional PMs. Japanese proficiency is a plus.
• Must demonstrate discipline and responsibility to meet critical, fixed monthly billing deadlines even when they fall on weekends or holidays. While travel is generally not required, occasional weekend or holiday work may be necessary for billing statement preparations.

Nice to Have:

• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and financial systems.
• Experience working in global, remote, or cross-functional teams is highly valued.
• Familiarity with ISO 27001 / ISMS compliance requirements (hands-on experience is a plus).