Job Description:
Customer Support Agent - onsite
About Us:
We are an international gambling company specializing in top notch gambling solutions.
As a leading provider of online gambling entertainment, we offer a wide range of casino games, sports betting options, and live dealer experiences.
Position Overview:
We are looking for a Customer Support Agent to ensure our players receive a world- class customer support experience.
Responsibilities:
Providing support to customers in our Greek market by phone calls, email and live chats.
Identifying clients' needs to emphasize and proactively propose solutions.
Put a key focus on customer expectations and satisfaction.
Work closely with the Customer Support team to identify areas of improvement and implement robust solutions 24-hour coverage with 8-hour shifts
Skills & Experience required
Native Greek language skills, whilst also proficient in English language at a business level.
Ability to identify various customer problems and provide solutions to ensure customer satisfaction.
A multi-tasker who can competently deliver high standards of service.
A team player who will help build a cohesive working environment within the team.
We Offer:
- Competitive salary plus monthly bonus
- Private insurance
- Fun and creative work environment
- Opportunities to grow
- All the tech gear you need to work smart
The role is for full-time onsite employment in Agios Dimitrios.