Job Description:
Senior VIP Manager
Were looking for a Senior VIP Manager to look after our highest-value
casino players. Youll be their go-to person, build strong long-term
relationships, solve problems fast, and use data to keep players active and
happy, while making sure our offers stay compliant and profitable.
What youll do
Own a VIP portfolio: keep close, personal relationships with top players
via phone, chat, and email
Solve issues quickly: find answers and coordinate with CS, Payments,
Risk, and Product until its fixed
Analyze behavior: spot churn risk and growth opportunities; tailor 1:1
offers and experiences
Bonus management: monitor performance/behavior and credit bonuses
responsibly (think ROI, deposit uplift, NGR, ARPPU).
Plan and run VIP promos & perks: tailored offers, events, gifts on time
and on brief.
Report the numbers: weekly updates on retention, re-deposit rate,
activity days, and player satisfaction
Keep clean records: log contacts, notes, preferences, and follow-ups in
the CRM
Watch competitors: keep our VIP playbook sharp
What youll need (must-haves)
Proficient English (written and spoken)
Proactive mindset with solid support/sales skills
Strong communication and negotiation skills
Attention to detail and follow-through
VIP/iGaming experience at senior or similar level (managing high-value
accounts)
Analytical: comfortable reading dashboards and making data-driven
decisions
Ownership: organized, independent, and able to run multiple priorities
Nice to have Previous sales-agent experience (helpful for outreach and conversions)
Hands-on with CRM/retention tools (e.g., Smartico, Fast Track,
Optimove)
Extra languages (e.g.,Greek, German) for local markets
Experience hosting VIP events or travel logistics
What we offer
A friendly, creative team where you own your work
Competitive salary based on experience and impact
All the tools and tech you need
Lunch in the office
Performance Bonus Scheme
Performance-based annual salary review